Job Description
Prime Function:
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
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