Client Delivery Specialist - Assistant Vice President

About the role

<p><strong>About the Role</strong></p> <p>iCapital is looking for a Client Delivery Specialist,&nbsp;Assistant Vice President&nbsp;to join the Data Solutions team.&nbsp;&nbsp;iCapital is looking to hire a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team. This role will serve as a senior individual contributor responsible for managing complex client relationships, leading high-impact initiatives, and delivering exceptional service across a portfolio of clients. The ideal candidate will partner with internal and external stakeholders to resolve complex data and reporting challenges, drive operational improvements, and support strategic client&nbsp;objectives.&nbsp;</p> <p>This role combines finance, technology, and client delivery. The successful candidate will possess strong analytical and problem-solving skills, a deep understanding of wealth management technologies and reporting, and the ability to influence outcomes across teams while maintaining a client-first mindset.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Financial Reporting&nbsp;and&nbsp;Data Aggregation tools:&nbsp;</li> <li>Analyze and explain portfolio performance results.</li> <li>Conduct account level reconciliation, including research and resolution of all breaks,&nbsp;cancels,&nbsp;and&nbsp;corrects</li> <li>Analysis of private equity&nbsp;and&nbsp;hedge fund statements for input into system&nbsp;</li> <li>Work with clients and partners to resolve data&nbsp;issue</li> <li>Develop and strengthen client relationships:&nbsp;</li> <li>Client onboarding&nbsp;</li> <li>Client account setup and training&nbsp;</li> <li>Day-to-day support and issue management&nbsp;</li> <li>Software maintenance&nbsp;and&nbsp;setup:&nbsp;</li> <li>System setup and configuration&nbsp;</li> <li>New client&nbsp;setup&nbsp;</li> <li>New financial account and asset set-up and classification&nbsp;</li> <li>Data feed management &nbsp;</li> <li>Create custom reports based on client-specific needs&nbsp;</li> <li>Liaise with the vendor partners for enhancements, and system and data issues&nbsp;</li> <li>Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.&nbsp;</li> <li>Establish operational effectiveness through the development/adoption of policies, procedures,&nbsp;and controls.&nbsp;</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>7+&nbsp;years&nbsp;of&nbsp;experience&nbsp;in a related field&nbsp;&nbsp;</li> <li>Bachelor's degree from a rigorous undergraduate program&nbsp;</li> <li>Excellent customer relation skills and&nbsp;able&nbsp;to foster and&nbsp;maintain&nbsp;effective relationships&nbsp;</li> <li>Strong understanding of financial instruments&nbsp;</li> <li>Experience with RIA/Wealth Management Policies, Procedures,&nbsp;and Client Service&nbsp;</li> <li>Experience working with&nbsp;wirehouses&nbsp;and/or custodians such as Pershing, Schwab, or Fidelity&nbsp;</li> <li>Proactively assess and act upon client and company needs&nbsp;</li> <li>Organized and self-motivated with the ability to prioritize tasks and meet deadlines&nbsp;</li> <li>Highly attentive to detail and accuracy while&nbsp;maintaining&nbsp;an organized approach to duties and responsibilities&nbsp;</li> <li>Comfortable with technology, software tools &amp; applications:&nbsp;</li> <li>Able&nbsp;to learn new software quickly&nbsp;</li> <li>Experience with&nbsp;Addepar, Black Diamond,&nbsp;Axys, APX, Orion, Archway,&nbsp;Solovis,&nbsp;Masttro&nbsp;or similar wealth management platforms&nbsp;</li> <li>Experience with planning tools such as&nbsp;eMoney,&nbsp;MoneyGuidePro&nbsp;or similar software&nbsp;</li> <li>Strong MS Excel &amp; PowerPoint&nbsp;skills&nbsp;</li> <li>Basic knowledge of database concepts, and any type of programming&nbsp;</li> <li>Working knowledge of Photoshop, HTML design, and/or similar tools&nbsp;</li> <li>Knowledge of various financial products and indices, particularly:&nbsp;</li> <li>Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA&nbsp;</li> <li>Alternative investments&nbsp;</li> <li>Performance reporting calculations and methodologies&nbsp;</li> <li>Portfolio management&nbsp;and&nbsp;rebalancing&nbsp;</li> <li>How&nbsp;Family Offices, RIAs, investment&nbsp;advisors work&nbsp;</li> <li>Critical thinker, that&nbsp;possesses&nbsp;strong&nbsp;problem-solving skills and&nbsp;is&nbsp;able&nbsp;to&nbsp;summarize information clearly and concisely, both written and&nbsp;verbal&nbsp;</li> <li>Collaborative&nbsp;and&nbsp;able&nbsp;to thrive in a team environment while working&nbsp;independently&nbsp;</li> <li>Able to learn&nbsp;quickly&nbsp;and&nbsp;adapt to an expanding environment&nbsp;</li> </ul> <p><strong>Benefits</strong></p> <p>The base salary range for this role is $90,000 to $120,000.&nbsp; iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).</p> <p>We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.</p> <p>For additional information on iCapital, please visit <a href="https://www.icapitalnetwork.com/about-us">https://www.icapitalnetwork.com/about-us</a>&nbsp; Twitter: @icapitalnetwork | LinkedIn: <a href="https://www.linkedin.com/company/icapital-network-inc">https://www.linkedin.com/company/icapital-network-inc</a> | Awards Disclaimer: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.icapitalnetwork.com%2Fabout-us%2Frecognition%2F&amp;data=05%7C01%7Ckturlis%40icapitalnetwork.com%7C7f07161790634b9fc3fc08da748bec16%7C0ac51d2823c34b35a9fbe1a17aa9eff1%7C0%7C0%7C637950441561507201%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=HAZm4uhhP8r6HVKnBqOMq5jbXmgOrHlsPCur9U4JRis%3D&amp;reserved=0">https://www.icapitalnetwork.com/about-us/recognition/</a></p> <p>iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>