Job Title: Client Servicing Executive
Location: Gurgaon Experience: 1–2 Years Industry: Advertising / Creative Agency / Integrated Marketing Agency Employment Type: Full-Time
About the Role
We are looking for a Client Servicing Executive with 1–2 years of experience in an advertising, creative, digital, branding, or integrated marketing agency.
The ideal candidate should have hands-on exposure to client servicing, ETL & BTL campaigns, brand activations, creative campaigns, and campaign execution. The candidate will be responsible for managing client communication, understanding briefs, coordinating with internal teams, and ensuring campaigns are executed smoothly within timelines.
Key Responsibilities
- Manage day-to-day communication and coordination with assigned clients.
- Understand client requirements and convert them into clear, actionable briefs for internal teams.
- Coordinate with creative, design, digital, strategy, production, and activation teams.
- Coordinate ETL & BTL campaigns, brand activations, promotional activities, and on-ground execution.
- Manage campaigns and projects from initial briefing to execution and final delivery.
- Track timelines, approvals, feedback, revisions, and campaign deliverables.
- Coordinate with vendors and other external stakeholders wherever required for campaign execution.
- Follow up with clients for approvals, inputs, brand assets, and feedback.
- Prepare meeting agendas, MOMs, status reports, presentations, estimates, and campaign updates.
- Ensure all campaign deliverables are aligned with client requirements and brand guidelines.
- Support Account Managers in campaign planning, presentations, pitches, and client meetings.
- Maintain organized records of briefs, artwork, approvals, estimates, and project communication.
- Manage multiple projects simultaneously while ensuring deadlines and quality standards are maintained.
- Develop an understanding of clients’ brands, competitors, target audiences, and communication objectives.
Required Skills & Experience
- 1–2 years of experience in an advertising, creative, digital, branding, or integrated marketing agency.
- Prior exposure to ETL & BTL campaigns, brand activations, promotions, or on-ground marketing activities.
- Good understanding of agency workflow and client servicing processes.
- Strong verbal and written communication skills.
- Ability to understand and communicate creative briefs effectively.
- Strong coordination, follow-up, and project management skills.
- Good presentation and interpersonal skills.
- Ability to manage multiple stakeholders, projects, and tight timelines.
- Working knowledge of PowerPoint, Excel, Word, and Google Workspace.
- Strong attention to detail and organizational skills.
- Proactive approach with good ownership and problem-solving ability.
Preferred Profile
- Graduate in Marketing, Advertising, Mass Communication, Business, or a related field.
- Experience working with brands, corporate clients, advertising agencies, creative agencies, or integrated marketing agencies.
- Exposure to ETL/BTL campaigns, brand activations, experiential marketing, events, digital campaigns, social media, branding, or creative production will be an advantage.
- Someone comfortable interacting with clients and coordinating with creative, production, and execution teams.
- Candidates looking to build a long-term career in Client Servicing / Account Management.
Designation: Client Servicing Executive Experience: 1–2 Years | Agency Experience Preferred Location: Gurgaon
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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