Customer Service Representative
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Most applications for this idt role vanish into an ATS. With jobfinder-ai, your agent finds the actual hiring manager or founder behind this opening and sends a tailored email from your own inbox — so a real person reads your pitch and replies. We then follow up until you land on the calendar.
Reach the decision-maker — $5About the role
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed. A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them. Determining the cause of the problem is key to select and execute the best resolution. As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
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