Client Servicing Executive - Pharma
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**Executive – Client Servicing (Pharma)**
**Department:** Client Servicing **Location:** Ghatkopar West, Mumbai **Reporting To:** Lead – Client Services **Employment Type:** Full\-Time (Immediate Joining Preferred) **Experience:** 3–5 Years
About Walnut Advertising
Walnut Advertising is a creative\-led advertising and marketing communications agency headquartered in Mumbai. We believe in delivering **"More Craft per Art"** by combining strategic thinking with bold creativity to build impactful brands. Our expertise spans integrated campaigns, digital marketing, brand identity, content creation, media planning, and activation across industries including healthcare, pharmaceuticals, FMCG, automotive, technology, and real estate.
Role Overview
We are seeking a proactive, detail\-oriented, and client\-focused **Executive – Client Servicing (Pharma)** to manage healthcare and pharmaceutical accounts. The ideal candidate should have prior experience servicing pharma brands within an advertising or healthcare communications agency and possess a strong understanding of pharmaceutical marketing, regulatory considerations, and scientific communication.
The role requires excellent relationship management, project coordination, and the ability to collaborate seamlessly with creative, strategy, digital, medical, and production teams to deliver high\-quality communication solutions.
Key Responsibilities
* Act as the primary point of contact for assigned pharmaceutical and healthcare clients. * Manage end\-to\-end execution of client projects, ensuring timely delivery, quality, and adherence to budgets. * Understand client objectives, brand strategies, therapy areas, and campaign requirements to develop effective communication briefs. * Coordinate with creative, copy, medical, digital, studio, and production teams to ensure smooth project execution. * Prepare detailed creative briefs, timelines, meeting minutes, project trackers, estimates, and status reports. * Ensure all communication materials comply with client guidelines and applicable pharmaceutical regulatory requirements. * Build strong client relationships through proactive communication, responsiveness, and solution\-oriented thinking. * Anticipate project challenges, manage client expectations, and resolve issues efficiently. * Coordinate with external vendors, printers, event partners, and production agencies whenever required. * Support new campaign launches, product promotions, CMEs, doctor engagement initiatives, digital campaigns, and other healthcare communication activities. * Participate in brainstorming sessions and contribute creative and strategic inputs for client campaigns. * Monitor industry trends, competitor activities, and emerging healthcare marketing practices to provide value\-added recommendations. * Handle multiple projects simultaneously while maintaining accuracy and attention to detail.
Requirements
* **3–5 years** of experience in Client Servicing within a pharmaceutical advertising agency, healthcare communications agency, or integrated advertising agency handling pharma clients. * Experience managing pharmaceutical brands, healthcare communication, medical marketing, or related therapeutic portfolios. * Excellent verbal and written communication skills. * Strong presentation, interpersonal, and client relationship management abilities. * Ability to understand scientific and marketing briefs and translate them into actionable creative requirements. * Excellent project management and coordination skills with the ability to prioritize multiple assignments. * Strong attention to detail and commitment to meeting deadlines. * Proficiency in **MS Office (PowerPoint, Excel, and Word)**. * Familiarity with project management and collaboration tools is an advantage. * Working knowledge of AI tools for productivity and content assistance will be preferred. * Bachelor's degree in Mass Communication, Advertising, Marketing, Life Sciences, Pharmacy, or a related discipline.
Preferred Skills
* Prior experience working with pharmaceutical, healthcare, or medical device brands. * Understanding of pharma promotional materials and approval processes. * Strong organizational and multitasking abilities. * Ability to work effectively under pressure in a fast\-paced agency environment. * Positive attitude, ownership mindset, and excellent stakeholder management skills.
What We Offer
* Opportunity to work with leading pharmaceutical and healthcare brands. * Exposure to integrated advertising, branding, digital marketing, and healthcare communication projects. * Collaborative, creative, and growth\-oriented work environment. * Professional development and learning opportunities. * Competitive compensation aligned with experience and capabilities.
**If you meet the requirements and are keen to work with us send your resume to hr@walnut.in.**
Pay: ₹30,000\.00 \- ₹45,000\.00 per month
Benefits:
* Cell phone reimbursement * Commuter assistance * Flexible schedule * Health insurance * Provident Fund
Application Question(s):
* Notice Period? * Current CTC?
Work Location: In person
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