Company: INDAH CLEANING SERVICES & MAINTENANCE (M) SDN. BHD. Job Title: Administrative Assistant Job Type: Full-time Work Location: Southkey, Johor Bahru
Job Summary
We are looking for a proactive, organised, and responsible Administrative Assistant to support our daily cleaning operations. The successful candidate will be responsible for coordinating cleaner attendance, arranging urgent replacements, onboarding new cleaners at their assigned sites, and ensuring smooth daily operations at client premises.
The ideal candidate must be able to work under pressure, respond quickly to urgent staffing issues, and communicate effectively with cleaners, supervisors, and the operations team.
Key Responsibilities
- Urgent Cleaner Replacement: Arrange and secure a replacement cleaner within 1–2 hours when a cleaner is absent, on emergency leave, or unable to report for duty.
- Attendance Monitoring: Monitor daily cleaner attendance, absenteeism, lateness, and emergency leave.
- Site Onboarding: Personally attend the assigned site to onboard new cleaners on their first working day, including introducing them to the site, explaining their duties, briefing them on working procedures, and ensuring they are ready to commence work.
- Daily Operations Coordination: Coordinate with cleaners, site supervisors, and the operations team to ensure all assigned sites are adequately staffed.
- Staff Communication: Contact cleaners to confirm attendance, work schedules, replacement arrangements, and reporting instructions.
- Documentation and Record Keeping: Maintain accurate records of attendance, replacement arrangements, new joiners, and staff-related issues.
- Recruitment Support: Assist in sourcing and contacting potential cleaners to maintain an available pool of replacement workers.
- Issue Resolution: Handle urgent staffing issues promptly and escalate unresolved matters to the Operations Manager or HR Department.
- Reporting: Prepare daily or weekly reports on absenteeism, replacement status, onboarding, and operational issues.
- Perform other administrative and operational duties as assigned by management.
Requirements
- Minimum Diploma, or equivalent qualification.
- Previous experience in administration, operations coordination, recruitment, or manpower scheduling is an advantage.
- Good communication and interpersonal skills.
- Able to multitask, work under pressure, and handle urgent requests efficiently.
- Must be proactive, responsive, and capable of making quick arrangements to resolve staffing shortages.
- Willing to travel to assigned sites for cleaner onboarding and operational support.
- Proficient in Microsoft Office, Google Sheets, WhatsApp, and basic administrative documentation.
- Must have own transport and a valid driving licence, if required for site visits.
- Able to work independently and coordinate with multiple teams.
Pay: RM1,900.00 - RM2,100.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Opportunities for promotion
- Professional development
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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