JOB DESCRIPTION

Technical Project Manager — Core Technical Delivery

Infinite Computer Solutions | Nokia Business Unit

Reports To: Delivery Manager — Nokia Professional Services (practice aligned)

Practice Areas: IPTEL · Packet Core · SDM (HSS/HLR/UM, SDL) · CSP (Charging, Policy & Signalling)

Location: Bangalore / Chennai / Noida

Experience: 8–15 years in telecom delivery, network operations, managed services or deployment

Role Purpose

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The Technical Project Manager owns the safe, predictable and high-quality execution of project and live network intervention (LNI) activity within an assigned practice. The role combines genuine technical depth with delivery rigour — every activity executed safely, on time and with zero customer impact.

This is a hands-on role. The TPM is expected to hold the technical command to review a MoP, challenge an implementation approach and lead a critical incident personally — while driving standardisation, automation and a strong engineering culture within the team. The TPM reports to the practice Delivery Manager and is the primary execution owner beneath that layer.

Key Responsibilities

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1. End-to-End Delivery Ownership

Own complete execution of assigned work packages from planning through successful completion.
Ensure every intervention is delivered safely, within schedule and in compliance with customer standards.
Drive timely closure of all deliverables while proactively managing risks and dependencies.
Take accountability for delivery outcomes rather than simply tracking activities.
Provide the Delivery Manager with accurate, early and unfiltered status — no surprises.

2. Work Package Planning & Ownership

Allocate work packages to engineers based on competency, certifications and experience.
Ensure the right engineer is assigned to the right task, with verified readiness.
Monitor work package progress, remove execution blockers and maintain delivery governance.
Ensure ownership across the entire lifecycle of each assigned activity.

3. Customer Project Alignment

Work closely with customer project managers, planners and technical leads.
Ensure LNI execution aligns with project timelines, milestones and deployment priorities.
Represent the execution team during customer governance meetings.
Build customer confidence through proactive communication and predictable delivery.

4. Technical Leadership — Hands On

Maintain genuine working command of the practice domain — not oversight from a distance.
Provide technical guidance during planning, execution, rollback and issue resolution.
Review implementation approaches, Method of Procedure (MoP), rollback plans and risk assessments; approve before execution.
Lead technical discussions during complex interventions and critical incidents, and drive root cause analysis personally.
Coach engineers on best practices and promote continuous technical improvement.

5. Standardisation

Execute against the practice delivery framework — MoP templates, checklists, readiness criteria and acceptance standards — and drive full team adoption.
Eliminate ad-hoc, engineer-specific ways of working; make execution repeatable regardless of who performs it.
Convert every lesson learned into an updated standard, checklist or preventive control.
Feed practice-level gaps and improvement proposals back to the Delivery Manager for framework updates.

6. Automation & Efficiency

Identify repetitive, manual and error-prone steps within the execution lifecycle and propose automation candidates.
Drive automation of health checks, pre/post validation, configuration and reporting activities within the team.
Set and track efficiency targets — effort per work package, cycle time, first-time-right percentage.
Reuse assets from the BU automation repository rather than rebuilding, and contribute back what the team creates.

7. Thought Leadership

Stay current with technology and tooling direction in the practice domain and bring it into execution practice.
Propose improvements to delivery approach rather than only executing the defined method.
Document and share knowledge — playbooks, execution guides, incident learnings — across the wider practice.
Contribute technical input to solutioning, estimation and proposal work when required.

8. Team Management & People Leadership

Build a culture of ownership, accountability and collaboration.
Conduct regular 1:1s to understand workload, aspirations and challenges.
Balance shift planning, resource utilisation and fatigue management for 24x7 operations.
Support hiring, onboarding, mentoring and capability development.

9. Inspired Leadership & Team Motivation

Set direction the team believes in — connect day-to-day execution to the wider account and customer outcome.
Foster a positive, high-performance environment where engineers raise problems early and propose improvements without being asked.
Recognise individual and team achievement visibly; address underperformance directly and fairly.
Encourage continuous learning, certification and knowledge sharing.
Create development plans for engineers to grow into future technical leaders and build a succession bench.

10. Quality of Work & Deliverables

Ensure every deliverable meets customer quality expectations before submission.
Drive first-time-right execution and eliminate repeat issues.
Perform quality reviews of documentation, implementation plans and execution reports.
Promote continuous improvement through lessons learned and preventive actions.

11. Operational Excellence

Ensure consistent adherence to LNI operational standards, including:

Right engineer for the right task, with validated competency.
Pre-LNI readiness verification.
MoP and rollback validation.
Network health validation before execution.
Executor-Observer compliance.
Weekly engineer engagement and mentoring.
Shift and fatigue governance.
Information Security compliance.
End-to-end ownership of every LNI.
Same-day escalation of risks and delivery issues.
Full adherence to LNI process and governance.

Key Performance Indicators

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Delivery & Quality Compliance & People

Work Package Delivery Success Rate Quality Audit Compliance

On-Time Delivery (OTD) First Time Right (FTR)

Delivery Fulfilment Rate (DFR) Information Security Compliance

LNI Success Rate Certification & Competency Compliance

Zero Customer Escalations Team Utilisation & Productivity

Zero Network Impact from execution errors Customer Satisfaction

Manual effort automated / standard adoption Employee Engagement and Team Retention

Required Skills

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Technical

Strong hands-on understanding of telecom network operations — Core / IP / Cloud preferred.
Practice domain depth in one or more of IPTEL, Packet Core, SDM or CSP.
Live network planning and execution.
Change management; incident and problem management.
Risk assessment and root cause analysis.
Network implementation and integration; project delivery.
Working knowledge of Linux, scripting and automation tooling (Python, Shell, Ansible) sufficient to direct and review automation work.

Leadership

Team leadership and inspired people management.
Stakeholder management and customer communication.
Coaching, mentoring and capability building.
Decision making under pressure; conflict resolution.
Planning, prioritisation and delivery governance.
Personal ownership — takes accountability for outcomes without deflection.

Preferred Experience

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8–15 years in telecom delivery, network operations, managed services or deployment.
Prior experience within or alongside Nokia delivery organisations.
Demonstrated automation-led efficiency improvement with quantified outcomes.
Relevant certifications — Nokia product certifications, ITIL, PMP, Kubernetes (CKA) or equivalent.

Qualifications

BE Btech MCA

Range of Year Experience-Min Year

Range of Year Experience-Max Year

Senior Technical Lead | Infinite Computer Solutions

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