Job Title: ServiceNow Technical Project Manager
Location: Łódź, Poland (Hybrid – 1 day in a week to onsite)
Job Type: B2B Contract
Experience: 9+ years overall, with 6+ years of relevant ServiceNow experience
Primary Module: ServiceNow HR Service Delivery (HRSD) Role Type: Technical Project Management / Delivery
Role Summary
We are looking for an experienced ServiceNow Technical Project Manager with strong expertise in HR Service Delivery (HRSD) to lead end-to-end ServiceNow HR transformation and implementation initiatives.
The ideal candidate should combine strong project and stakeholder management capabilities with a solid understanding of the ServiceNow platform, particularly HRSD, Employee Center, Case and Knowledge Management, HR integrations, and HR workflows. The role will work closely with HR stakeholders, ServiceNow architects, business analysts, developers, integration teams, and implementation partners to ensure successful delivery.
Key Responsibilities
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Lead end-to-end delivery of ServiceNow HRSD implementation, enhancement, upgrade, and transformation projects.
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Own project planning, scope, schedule, dependencies, risks, issues, milestones, and overall delivery governance.
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Work with HR and business stakeholders to translate business objectives into executable ServiceNow delivery plans.
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Coordinate with ServiceNow Architects, Technical Leads, Developers, Business Analysts, QA teams, and integration teams throughout the project lifecycle.
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Manage HRSD capabilities such as:
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HR Case and Knowledge Management
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Employee Center / Employee Center Pro
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HR Services and HR Service Catalog
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HR Lifecycle Events
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Employee Relations
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HR Agent Workspace
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HR integrations and employee data flows
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Drive technical discussions around solution design, integrations, security, data migration, testing, deployment, and release readiness.
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Manage integrations between ServiceNow HRSD and enterprise HR systems such as Workday, SAP SuccessFactors, Oracle HCM, identity platforms, and other third-party systems.
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Ensure appropriate handling of HR data security, COEs, ACLs, role-based access, and sensitive employee information.
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Facilitate requirements workshops, solution/design reviews, sprint planning, backlog prioritization, status reviews, and steering committee meetings.
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Track Agile delivery using Jira, Azure DevOps, or ServiceNow Agile Development/SPM, depending on the project environment.
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Manage RAID logs and proactively resolve project risks, dependencies, resource constraints, and delivery blockers.
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Coordinate SIT, UAT, production deployment, hypercare, and transition to ServiceNow support/operations teams.
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Monitor project KPIs and provide clear executive-level status reporting to leadership and key stakeholders.
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Ensure implementations follow ServiceNow best practices and minimize unnecessary customization.
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Support estimation, resource planning, vendor coordination, and implementation partner management where applicable.
Required Skills & Experience
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9+ years of overall IT experience with strong experience in technical project/program management.
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6+ years of experience working with the ServiceNow platform.
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Strong hands-on delivery experience with ServiceNow HRSD implementations.
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Good functional and technical understanding of HRSD architecture and HR service management processes.
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Experience delivering ServiceNow projects using Agile/Scrum methodologies.
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Strong understanding of integration technologies including REST/SOAP APIs, IntegrationHub, MID Server, SSO, and enterprise integrations.
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Experience managing complex ServiceNow projects involving multiple teams, vendors, and business stakeholders.
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Understanding of ServiceNow release, deployment, testing, cloning, and upgrade processes.
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Strong knowledge of project governance, risk management, dependency management, financial tracking, and resource planning.
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Ability to communicate technical topics effectively to both technical teams and senior business stakeholders.
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Strong leadership, stakeholder management, conflict resolution, and problem-solving skills.
Certifications – Preferred
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ServiceNow Certified System Administrator (CSA)
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Relevant ServiceNow HRSD implementation certification
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PMP / PRINCE2
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Certified ScrumMaster (CSM) / SAFe certification
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