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Senior Lead Client Operations and Services
Salary context from live listings
Observed pay for operations jobs in the united states
Among 68 openings that publish compensation, the median stated annual range is $80K–$114K USD. This uses observed listing data across 916 live jobs, never an estimated salary.
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**Job Description:**
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* Job Description * Provide strategic leadership for end to end operations for Customer based in US with Petrochemical industry experience * Should have domain knowledge in Order to Cash and Store to fulfill functions * Lead large multi layered organizations through senior managers and assistant managers while ensuring service stability and business continuity * Define long term growth capability automation and transformation roadmaps aligned to client and organizational objectives * Drive P L thinking through productivity margin improvement cost optimization and value realization initiatives * Sponsor large scale digital transformation AI analytics and workflow modernization programs across sales operations * Serve as executive escalation point for critical client commercial compliance and delivery issues * Lead executive governance with client leadership and present business outcomes risks roadmap and innovation opportunities * Drive workforce strategy including location strategy pyramid optimization succession planning and leadership development * Build domain led differentiated solutions for renewals expansions due diligence and new deal pursuits * Govern enterprise KPI SLA CSAT risk audit and compliance performance across the portfolio * Establish strong operating mechanisms for forecasting capacity planning talent planning and performance management * Champion process excellence standardization knowledge management and scalable operating practices * Identify strategic revenue opportunities cross sell levers and client value creation opportunities * Mentor senior leaders and create a high performance culture focused on innovation governance and client centricity
**Key Responsibilities:**
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* Graduate Post Graduate with 15 18 years of Operations experience and with Petrochemical industry exposure * Should be very strong in following processes * o Quote to Cash * o Store to Fulfill Logistics Warehousing and Inventory Management * Excellent in handling BPO Operations handling a team size of 100 150 people * Excellent communication skills and must have handled both internal and external stakeholders * Should have excellent knowledge in SAP HANA * Willing to work in night shifts * Willing to work all days from office
**Preferred Skills:**
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BPM\-\>Leadership \- JL6A
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