Technical Process Executive
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Reach the decision-maker — $5About the role
**Key Responsibilities:**
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* Receive inbound Calls Emails Chats and ensure that cases and interactions are logged correctly in the required tool * Provide navigational support on self service portal * Place outbound calls to customers when required in line with Client Company guidelines * Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution * Escalate an incident or troubleshoot tickets according to the company escalation processes * Ensure Customer Service Level Agreements are met or exceeded * Respond to customer enquiries in a timely and efficient manner * Ensure appropriate documentation of the interaction on the customer s account in the prescribed format * Execute transactions as per prescribed guidelines and timelines * Ensure customer user confidentiality and data protection at all times
**Additional Responsibilities:**
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* 2 months of training in Mysore * Flexible to work in Nightshift
**Preferred Skills:**
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Customer Service\-\>Voice
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