5 to 10 years of Experience
Location: Bengaluru
Key Responsibilities
- Manage and nurture strategic customer accounts within the Salesforce ecosystem.
- Build trusted relationships with key stakeholders, decision-makers, and business leaders.
- Understand customers' business objectives and align Salesforce solutions to meet their needs.
- Identify opportunities for account expansion through Salesforce implementation services, managed services, support, enhancements, and digital transformation initiatives.
- Drive cross-selling and upselling opportunities across Salesforce Clouds and related offerings.
- Collaborate closely with Delivery Managers, Solution Architects, Consultants, and Sales teams to ensure successful project execution and customer satisfaction.
- Conduct & Participate in Quarterly Business Reviews (QBRs) and account health reviews at any of the office premises.
- Own customer renewals, commercial discussions, contract negotiations, and account growth strategies.
- Track customer success metrics, account performance, and revenue forecasts.
- Resolve customer escalations by coordinating with cross-functional teams.
- Stay current with Salesforce product updates, licensing models, and industry trends.
Mandatory Requirements
- 5 to 10 years of experience in Key Account Management, Customer Success, Enterprise Sales, or Account Management within the Salesforce ecosystem.
- Must have worked with a Salesforce Consulting Partner, Salesforce ISV, Salesforce System Integrator (SI), or an organization delivering Salesforce implementation or managed services.
- Strong understanding of Salesforce products and platforms.
- Experience managing enterprise customers throughout the customer lifecycle.
- Proven track record of revenue growth, customer retention, and strategic account management.
- Experience coordinating with technical, delivery, and consulting teams.
- Strong understanding of CRM, SaaS, and enterprise software business models.
Required Skills
- Excellent stakeholder management and relationship-building skills.
- Strong consultative selling and account planning capabilities.
- Commercial negotiation and proposal management experience.
- Ability to understand business requirements and translate them into Salesforce solution opportunities.
- Excellent presentation and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently in a remote environment.
Mandatory Language Requirement:
- Fluent in Kannada
- Fluent in Hindi
- Strong English communication skills
Preferred Qualifications
- Salesforce Administrator, Sales Cloud Consultant, or other Salesforce certifications are highly preferred.
- Experience handling enterprise or mid-market accounts.
- Exposure to Salesforce implementation projects and post-implementation support engagements.
- Experience working with geographically distributed customers and remote teams.
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