Internal Coordinator

Bengaluru, Karnataka, IndiaIndividual contributorvia greenhouse

gorustscalaspark

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About the role

<div class="content-intro">Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.</div><h3>Role Overview</h3> An Internal Coordinator (IC) is responsible for monitoring and supporting a large group of work-from-home Data Collectors (DCs) who record videos of household activities. Each IC will handle 50 or more DCs at the same time, ensure they work as per instructions, complete their daily targets, and follow all rules. This role is mainly about live coordination, tracking, and problem-solving. <h3>Who Are Data Collectors (DCs)?</h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">People working from home</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">They record short videos of household tasks using mobile phones</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">They have clear daily and total hour targets to complete</li> </ul> <h3>Key Responsibilities</h3> <h4>1. Live Monitoring</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor 50+ DCs in real time during working hours</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Check who has started work, who is active, and who is falling behind</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Follow up immediately with DCs who are idle or delayed</li> </ul> <h4>2. Target & Productivity Management</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure DCs meet daily and overall targets:</li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">30 hours in 6 days or</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">100 hours in 20 days</li> </ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Push and motivate DCs to complete work on time</li> </ul> <h4>3. Rule & Process Adherence</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure DCs follow recording rules, such as:</li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Only household tasks</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Video duration between 15–30 minutes</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Correct camera settings</li> </ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Clarify doubts and repeat instructions whenever required</li> </ul> <h4>4. Issue Resolution</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Act as the first point of contact for DCs</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Help with:</li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">App or upload issues</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Task-related confusion</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Device issues (coordinate with Field Ops if needed)</li> </ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Escalate issues only if they cannot be solved</li> </ul> <h4>5. Communication & Coordination</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage large WhatsApp groups of DCs</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Share daily instructions, reminders, and updates</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain discipline and professionalism in groups</li> </ul> <h4>6. Tracking & Reporting</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Update Google Sheets with:</li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Hours completed</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Issues faced</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drop-offs or delays</li> </ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Share daily status updates with the manager</li> </ul> <h3>Skills & Requirements</h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Basic computer knowledge</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable using WhatsApp and Google Sheets </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to manage and communicate with many people at once</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Good coordination and multitasking skills</li> </ul> <h3>Personal Qualities</h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Alert and responsible</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Patient but firm</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Organized and disciplined</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable working in a fast-paced environment</li> </ul> <h3>Role Scale</h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">1 IC manages 50–70 Data Collectors </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">High-responsibility, operations-focused role</li> </ul><div class="content-conclusion">Our Values  <ul> <li> Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. </li> <li> Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct! </li> <li> Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry. </li> <li> Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description. </li> </ul> About Instawork Founded in 2015, <a href="https://www.instawork.com">Instawork</a> is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started! Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale. Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds. Ready to make an impact? Learn more at <a href="http://www.instawork.com/about">www.instawork.com/about</a>. <a href="https://info.instawork.com/legal/california-personnel-privacy-policy">Personnel Privacy Policy</a>  </div>

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