Job Overview
We are seeking a dynamic and energetic Automotive Shop Operations/Service Manager to lead our automotive service department with enthusiasm and precision. In this pivotal role, you will oversee daily shop operations, ensure exceptional customer service, and drive sales growth through effective team leadership and mechanical expertise. Your passion for automotive repair combined with strong management skills will inspire your team to deliver top-tier service while maintaining operational excellence. This position offers an exciting opportunity to shape the customer experience, optimize shop efficiency, and foster a positive work environment that motivates everyone to excel.
Duties
- Manage daily shop operations, including scheduling, workflow coordination, and ensuring timely completion of repairs and services
- Lead, motivate, and train a team of technicians and service advisors to achieve high performance standards
- Provide outstanding customer service by addressing client needs, explaining repair options clearly, and ensuring satisfaction at every touchpoint
- Oversee automotive repair processes, ensuring quality workmanship and adherence to safety standards
- Drive sales by upselling additional services and parts that benefit the customer while increasing revenue
- Handle cash transactions accurately, including invoicing and payment processing
- Monitor inventory levels for parts and supplies, placing orders as needed to maintain smooth operations
Requirements
- Proven dealership experience or extensive background in automotive service management
- Hands-on mechanic experience with solid mechanical knowledge of vehicle systems and repairs
- Strong understanding of automotive repair procedures and industry best practices
- Exceptional customer service skills with the ability to communicate effectively with clients and team members
- Demonstrated ability to upsell services and parts confidently without compromising integrity
- Experience in sales techniques, including identifying opportunities for additional revenue streams
- Ability to handle cash transactions accurately and maintain detailed records of financial activities
- Leadership qualities that inspire teamwork, accountability, and continuous improvement
Join us in leading a vibrant automotive service environment where your expertise fuels success! We value energetic professionals who are passionate about cars, dedicated to delivering excellent customer experiences, and eager to grow within a supportive team. This role offers a chance to make a real impact—driving both business results and customer satisfaction!
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: In person
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