Operations Supervisor

About the role

**Intelcom \| Dragonfly**

With more than 100 sorting stations and operations across three continents, **Intelcom \| Dragonfly** is Canada’s leader in last\-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting\-edge technology** .

**Your Role: At the Heart of the Chain**

Salary Range

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**Core Duties** :

Safety and Compliance

* Ensure compliance with Health \& Safety protocols and maintain a hazard\-free work environment * Enforce safe working methods and behaviors within the team. * Conduct safety audits and warehouse checks. * Supervise warehouse traffic, van audits and ensure safe vehicle movements. * Ensure warehouse cleanliness and organization. * Respond to emergencies as required . * Cleaning, general housekeeping Operations and Logistics

* Oversee shipping, receiving, dispatching, and inventory management. * and package dispatching process. * Conduct quality checkups on return pickups and return to the client process. * Create/confirm driver bookings with relevant BPs. * Generate the next day’s route plan and send optimization emails to the Optimization team. * Conduct IDCs/Drivers check in/ out, loading * Unload trailers and verify freight against manifests. * Assist with sorting, scanning, and processing packages (including defective items and returns). Reporting and Administration

* Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports. * Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.). * Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison * Complete daily timesheets and submit to the Station Manager. * Perform data entry as needed. T eam leadership and Customer service

* Assign daily tasks to staff , monitor productivity, and ensure compliance with SOPs * Prepare and monitor performance reports (on\-time deliveries, exceptions, etc.). * Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires. * Address delivery complaints, damages, or lost packages promptly. * Ensure high service standards and customer satisfaction. * Evaluate and assess employee performance, workplace conduct and compliance as required , including discipline where appropriate . * Other duties as assigned **Work Environment** : Fast\-paced warehouse setting with shift\-based schedules.

**Why Join Intelcom \| Dragonfly?**

* Short\- and medium\-term growth opportunities * Comprehensive group insurance * Group RRSP program * Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At **Intelcom \| Dragonfly** , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

*Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*