- Busy Helpdesk environment.
- Customer Service focus.
- Dynamic and motivated team.
Who we are
The Finance Division supports the department to be efficient, effective, and financially sustainable through our advice and services to the department. The division provides financial and management advice and support to the department, the offices of the ministers and assistant ministers. The division delivers on business objectives through the provision of high-quality customer service, advice and support, with consideration to the government’s tight fiscal environment, its policy objectives and the department’s imperative to maintain financial sustainability.
The Financial Services Branch is responsible for ensuring a high-quality financial environment for the department through robust governance, policy and processes. The branch delivers financial operations, financial policies and frameworks, procurement and contract management, grants, accounts payable and receivable, treasury management, travel and credit card management.
The position is within the Travel and Cards Team. The Travel and Cards Team are responsible for providing travel, corporate credit card and expense management system advice and support to the department.
The job
Key duties of the position include:
- Provision of International travel helpdesk, via email, phone or in person.
- Provide guidance and advice on the Travel process and policy.
- Coordination of requirements for international travel, e.g., approvals, passport, and visas.
- Manage flight and accommodation quotes and bookings through the travel provider.
- Liaison with stakeholders and clients, including officers, senior executive, service providers and government agencies.
- Contribute to ongoing business process improvement.
- Assist Domestic travel helpdesk as required.
What you'll gain from the experience
As part of the Travel and Cards Team, you’ll gain practical experience in delivering financial services in a busy, customer-focused environment. You’ll have the opportunity to:
- Build your knowledge of Australian Government travel arrangements and departmental policies Strengthen travel arrangement skills.
- Develop hands-on skills in Expense8 and TechOne.
- Strengthen your communication, problem-solving and stakeholder engagement skills.
- Enhance your reporting and analytical skills through preparing and reviewing regular and ad-hoc reports.
- Contribute to business improvements that support efficient processes and a positive customer experience.
What we are looking for
We are seeking candidates who can demonstrate the following:
The ideal candidate will have:
- Experience using Expense8.
- Travel industry experience.
- Experience in customer service and stakeholder relations.
- A solid understanding of the Whole of Australian Government Travel Arrangements.
- Experience using Microsoft Excel and Word.
Skills and capabilities
The ideal candidate will have:
- Strong communication and interpersonal skills, with the ability to consult and provide advice to all levels.
- Robust organisational skills, ability to manage and progress multiple tasks concurrently with attention to detail.
- Customer service focus.
- Ability to build and maintain working relationships with internal and external stakeholders.
- Ability to work independently.
Eligibility
Citizenship - to be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.
Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period.
Artificial Intelligence (AI) in recruitment
You may use AI tools to support your participation in this recruitment process, unless advised otherwise. If you use AI, you must ensure your use is transparent, authentic and truthful, and that all information reflects your own skills and experience.
The department may use AI in a limited, transparent and responsible way to support parts of this recruitment process. AI does not make decisions - all assessments and selection outcomes are made by people.
For more information, see:
- Artificial Intelligence Transparency Statement
- AI in recruitment | Australian Public Service Commission
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