São Paulo, Brazil | Full time | Home-based | R1578830
Sponsor dedicated opportunity
The Senior Clinical Investigator Payment Associate supports accurate and timely clinical site payments across the Americas portfolio. The role is responsible for defined payment processing, documentation review, reconciliation, issue follow-up, and communication activities using established procedures and controls. The position handles routine to moderately complex work with regular guidance and escalates non-routine, high-risk, or ambiguous matters.
Essential Functions
- Manage investigator grant, clinical site, and vendor payments in accordance with Clinical Trial Agreements (CTAs), approved budgets, company procedures, and country-specific requirements.
- Review and interpret contracts, invoices, and supporting documentation to ensure accuracy and completeness.
- Reconcile payment transactions, investigate discrepancies, and escalate complex issues when required.
- Serve as a key point of contact for investigative sites, vendors, Clinical Operations, Site Contracts, Finance, Accounts Payable, and external payment providers.
- Monitor payment status, aging items, funding levels, outstanding actions, and budget-versus-actual performance; support forecasting and variance analysis.
- Maintain complete, accurate, and audit-ready payment records, trackers, documentation, and system data throughout the study lifecycle.
- Ensure compliance with company controls, financial procedures, confidentiality requirements, segregation-of-duties policies, and regional regulations.
- Apply country-specific requirements related to invoicing, banking, tax documentation, and payment processing across the Americas.
- Support vendor oversight by monitoring service delivery, identifying performance issues, and escalating material risks when necessary.
- Lead or contribute to process improvement initiatives, workflow enhancements, system implementations, testing activities, and operational projects.
- Develop and maintain process documentation, job aids, and operational guidance to support consistent execution and inspection readiness.
- Provide subject matter expertise and guidance to team members on complex payment scenarios and best practices.
- Utilize systems such as Oracle CTMS, Veeva, SAP, Excel, SharePoint, Teams, Smartsheet, and Power BI to support payment operations and reporting.
- Independently manage multiple priorities, assess risks, and drive timely resolution of issues while partnering effectively with stakeholders across North America and Latin America.
Qualifications
- Related field studies, Bachelor´s Degree completed is preferrable.
- Advanced English level, both written and spoken.
- Native local language (Portuguese).
- At least 4 years of experience in site payment activities supporting clinical research, clinical trials. This is mandatory.
- Proficiency in CTMS and Excel.
- Home based role.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Where you'll work
Home-based
You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.
Culture
Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.
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