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D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION

Remote (United States)Remote (region-locked)SeniorFound yesterday
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dynamics 365 field servicejavascriptcsshtmlpowerappssaptroubleshootingcustomization

  • Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.

  • Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.

  • Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.

  • Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.

  • PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.

  • SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).

  • Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.

  • Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.

  • Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications:

  • 5-8 years of experience in supporting and administering Dynamics 365 Field Service.

  • Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.

  • JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality.

  • PowerApps: Hands-on experience with PowerApps for app development and automation.

  • SAP Knowledge: Desirable understanding of SAP for integration and support.

  • Communication Skills: Effective communication with U.S. clients and internal stakeholders.

  • Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.

  • Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.

  • Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain.

  • Documentation: Strong documentation skills to maintain records of support activities.

  • Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.

  • Team Player: Collaborative attitude to work effectively with cross-functional teams.

  • Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information:

  • SAP Field Service Managementwith SAPS/4HANA ServiceA PLUS

  • Required Certifications:

  • MB-240 Microsoft Dynamics 365 FIELD SERVICE

  • PL-200

Base Monthly Salary Competitive ++ Annual Performance Bonus

Originally posted on Himalayas

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ITC WORLDWIDED365 FIELD SERVICE CONSULTANT + SAP INTEGRATION
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