Job Summary:
The Patient Care agent is responsible for clearing patients based on a standard and defined process to ensure the patient can safely undergo surgery.
Duties & Responsibilities:
· Assists patients in evaluating them for their appropriate surgical procedure(s)
· Reviews patient’s medical and health history to determine pre-admission testing
· Schedules appropriate medical and cardiac clearances
· Schedules patients for follow-up appointments and tests
· Coordinates with clinical staff to gather information for all patients
· Codes information from physicians about procedures performed
· Assesses no further testing or additional clearances are needed
· Other duties as assigned
Required Skills/Abilities:
· Excellent verbal and written communication skills
· Internal and external customer service orientation
· Strong troubleshooting and problem-solving skills
Education and Experience:
· High School Diploma minimum
· Basic knowledge of medical terminology
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