JOB SUMMARY:
Assist applicants with verifying eligibility and processing of loan request.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Review, determine qualification and Process loan applications
- Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services
- Review loan agreements to ensure that they are complete and accurate according to policy
- Correspond with applicants to improve application and respond to questions about the process
- Update documentation as and when requested
- Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.
- Develop good product knowledge and use it to resolve issues
- Maintain performance standards of the company
- Maintain current product knowledge by using available resources post training
- Adhere to stated policies and procedures of the Company
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
EDUCATION AND EXPERIENCE:
- Minimum 3 CXC passes including English A
- Aptitude for multitasking (work with multiple interfaces)
- Prior call center experience a plus
- Must be willing to work onsite
- Must be flexible to work any 5 days between Monday to Saturday - (Saturdays are Mandatory) and or public holidays
- Must be willing to work a schedule between 6:30 am to 10:00 pm
SKILLS NEEDED:
Very good written and oral communication skills Excellent persuasive skills Results orientation Ability to think critically Detail orientation Assertiveness Must be analytical Team Player Innovative & strategic Tenacity Openness to constructive criticism
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