Functions and Responsibilities:
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Build rapport with customers by greeting them in a friendly and professional manner
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Listen attentively to customer needs and concerns; demonstrate empathy
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Learn and utilize various systems and technology platforms for internal and external actions
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Be punctual for all scheduled shifts and meetings
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Be open to feedback and help with continuous improvement opportunities
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Answer customer inquiries by researching, locating, and providing accurate information
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Notate call summary in Customer Relationship Management software
Requirements:
- Bilingual (Spanish / English) is a Must
- Reside in Belize City preferably
Education Requirements:
- High School Diploma
Type:
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Full-Time Employment/on-site, Hourly (45-hrs weekly)
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Schedule flexibility required based on call centre hours
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