JOB SUMMARY: Deliver sales talks to describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Handles outbound calls, emails, and chats within a specified time frame
- Provide enthusiastic, courteous, and exceptional service to enhance customer satisfaction.
- Develop good product knowledge and use it to resolve issues.
- Effectively close sales
- Maintains performance standards of the company
- Maintain current product knowledge by using available resources post training
- Adhere to stated policies and procedures of the Company.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility. EDUCATION AND EXPERIENCE:
- Minimum 5 CXC passes including English A and Mathematics
- A degree would be an asset
- 1 year experience in telemarketing or face-to-face sales experience
- Aptitude for multitasking (working with multiple interfaces) KEY COMPETENCIES:
- Strong negotiation skills
- Strong articulation and persuasive skills
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving Client-Specific
- Attention to detail and accuracy
- Customer service and sales orientation
- Adaptability
- Initiative
- An independent learner
- Goal oriented
- Ability to bridge to a sale by offering a product or service that could help the customer.
- Ability to handle rejection and upset customers with professionalism
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