IZI Group is looking to appoint three (3) experienced NCC Controllers to join our National Control Centre team based at Head Office. The successful candidates will be responsible for the live monitoring of security systems, fleet tracking, CCTV surveillance, alarm management, and incident response to ensure the safety and security of company operations nationwide.

Position

NCC Controller (x3)

Department

Risk & Security / NCC Operations

Reporting To

NCC Team Leaders / NCC Manager & General Manager: Risk

Main Purpose of the Role

The NCC Controller is responsible for maintaining an effective National Control Centre and ensuring continuous monitoring of all branch and vehicle security systems, telematics, CCTV platforms, alarm systems, and vehicle tracking technologies. The role requires strict adherence to Mandatory Security Protocols (MSP), rapid incident escalation, and proactive monitoring to support operational security across the business.

Key Responsibilities

Security Monitoring & Incident Management

Monitor all operational vehicles using telematics and tracking platforms.
Identify and respond to off-route deviations, unauthorized stops, panic alarms, and security incidents.
Escalate incidents immediately to relevant Risk and NCC stakeholders.
Monitor armoured vehicles returning after operational hours and provide ongoing updates until arrival at base.
Ensure compliance with all fleet-related SOPs and security protocols.

Remote Security & Access Control

Monitor branch CCTV systems and secure areas remotely.
Conduct branch opening and closing observations.
Issue One-Time-Lock (OTL) access codes where required.
Monitor alarm activations and coordinate appropriate responses.
Execute emergency operational responses, including incident management procedures when required.

Administration & Reporting

Maintain detailed incident logs and security reports.
Monitor and report tracking equipment faults and system failures.
Ensure proper shift handovers and equipment accountability.
Compile and distribute daily, weekly, and monthly operational reports.
Record all critical communications relating to security incidents.

Health & Safety Compliance

Ensure adherence to Occupational Health and Safety policies and procedures.
Participate in safety initiatives and investigations.
Report system failures or anomalies that may impact operational security.
Ensure compliance with all NCC procedures, SOPs, and training requirements.

Minimum Requirements

Grade 12 / Matric certificate.
Computer literacy (Microsoft Office and Outlook).
Knowledge of security operations, risk management principles, investigations, and incident management processes.
A tertiary qualification will be advantageous.
Previous experience within a Control Room, Security Operations Centre (SOC), CCTV Monitoring Centre, Alarm Monitoring Centre, or Fleet Tracking environment will be advantageous. [_IZI

Competencies & Attributes

Strong attention to detail.
Ability to work under pressure and respond to incidents effectively.
Excellent communication and reporting skills.
Professional and ethical conduct.
Strong teamwork and collaboration skills.
Ability to manage multiple monitoring systems simultaneously.
Customer-service orientated with a proactive approach to problem solving.
Position: Permanent
Number of Positions: 3
Location: IZI Group Head Office
Shift Work: Required
Market-related salary offered

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