Overview
JCWG is a Canadian retail consulting firm specializing in customer-centric strategy, market research, retail operations, real estate, master planning, and foodservice.
We are looking for a highly organized and detail-oriented Business Support Coordinator to join our team. This role is built for someone who takes ownership of the details, keeps operations running smoothly, and understands that strong administrative support enables great client work to happen.
You will be an integral part of our day-to-day operations supporting senior staff and consultants, maintaining the administrative systems that drive efficiency, and ensuring that multiple client projects stay organized, prioritized, and on track. You will manage timelines, coordinate resources, and facilitate clear communication across the team, all while creating an environment where colleagues can focus on delivering exceptional results for clients.
This is a role for someone proactive, comfortable managing competing priorities, and who takes pride in bringing order and precision to a busy, collaborative workplace. If you are someone who finds satisfaction in being the operational backbone of a high-performing team, we would like to hear from you!
What You Will Do:
Office Operations & Administration
- Support day-to-day office functions
- Maintain organized physical and digital filing systems, including document control and version management for key office records - reports, proposals, presentations, contracts, NDAs, SOWs, etc.
- Support the administration of purchase orders, invoices, and supplier contracts
- Track and reconcile office expenses
- Serve as the primary point of contact for office-related inquiries
Business Support
- Coordinate field research, surveys, and vendor outreach; compile inputs for presentations and reports
- Assist in building client-ready decks (PowerPoint) and simple dashboards (Excel)
- Support RFP responses, credentials decks, and case‑study libraries; manage pipeline trackers and deadlines
- Conduct desk research with detailed tracking of sources
- Curate social content and newsletters
- Manage mailing lists and support the distribution of newsletters and internal communications
- Assist with basic website updates on WordPress as needed
- Monitor bid sites for public projects
Scheduling and Communications
- Schedule and coordinate internal and external meetings; prepare agendas, take accurate minutes, and circulate action items and next steps
- Manage calendars for senior team members as required
Project coordination
- Build and maintain project plans, timelines, hours tracking and critical paths; run weekly action logs
- Track milestones and drive on‑time delivery of projects
Quality & Compliance
- Meticulously proofread and review all internal and external communications, reports, presentations, proposals, and project documentation to ensure impeccable accuracy, consistency, formatting, grammar, and brand standards across every aspect of office operations.
- Uphold QA standards (naming conventions, templates, proofing) and ensure data/privacy compliance for research
What You Will Bring/Skills:
- Excellent command of MS PowerPoint, Word, Excel, and SharePoint/Drive.
- Meticulous writer/editor producing accurate meeting notes, emails, reports and timelines
- Experience with WordPress for basic website edits
- Comfort with AI tools and prompting, survey tools and CRM use
- Manage mailing lists
Key Traits & Attributes:
- Anchor: steady under pressure, creates order from ambiguity, dependable follow‑through
- Highly organized: structures information, anticipates next steps, coordinates multiple threads cleanly
- Attention to detail: spots gaps/inconsistencies/grammar/spelling; strong version control and QA mindset
- Collaborative: builds trust with consultants, analysts, vendor partners, and clients
Nice to have:
- Familiar with QuickBooks as well as creative tools like Canva, Adobe Acrobat/InDesign
- Bilingual
You may also submit your resume and a brief cover letter outlining your relevant experience and why you are a good fit for this role.
· Email: admin@jcwg.com
· Application Deadline: August 20, 2026
· Target start date: September 1, 2026
Pay: $22.00-$26.00 per hour
Work Location: Hybrid remote in Toronto, ON M5G 1Z3