About the Role
We are looking for a service-oriented and solution-driven individual with a strong hospitality mindset to join our Tenant Relations team. In this role, you will be responsible for managing end-to-end tenant services throughout their rental journey, from handling tenant check-ins and complaints to managing lease renewals and processing deposit refunds after check-out.
Responsibilities
- Tenant Check-in
- Handle the tenant check-in process and ensure all necessary preparations are completed before the tenant moves into the unit.
- Provide tenants with relevant information regarding apartment facilities, property policies, and rental procedures.
- Assist tenants with their initial needs and ensure a smooth move-in experience.
2. Tenant Complaint Handling
- Handle tenant inquiries, requests, and complaints professionally through various communication channels.
- Identify the root causes of tenant issues, provide appropriate solutions, and ensure proper follow-up until resolution.
- Coordinate with relevant internal teams, including Maintenance, Billing, and Property Management, to address tenant concerns effectively.
3. Renewal & Contract Extension
- Manage the lease renewal and contract extension process by communicating with tenants regarding their rental plans.
- Provide tenants with relevant information about renewal terms, contract details, and extension procedures.
- Follow up on renewal progress and ensure all necessary documentation and administrative processes are completed.
4. Manage Deposit Refund
- Handle deposit refund process for tenants who have completed their rental period and checked out.
- Review and verify the necessary information and documentation required for deposit refunds.
- Monitor the refund process, communicate updates to tenants, and ensure the refund is properly processed.
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