Operations & Digital Process Manager
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Location: Sutton – Hybrid
Job Type: Permanent
Working Pattern: 3 days office / 2 days home
The Role
Henry Seymour, part of the Jensten Group, is looking for an Operations & Digital Process Manager to join our growing Digital Schemes team.
You'll lead 4 direct reports and drive operational performance, customer experience and process improvement.
This role would suit an experienced Operations Manager or an ambitious Team Leader/Team Manager ready to take the next step.
What We're Looking For
- Experience leading teams in a customer-focused environment
- Operations Management or Team Leader/Manager experience within a professional services setting
- Strong MI, data analysis and performance management skills
- Excellent Excel and PowerPoint skills
- Experience improving processes and implementing change
- Strong communication and stakeholder management skills
- Interest in digital, automation and AI
- Insurance experience desirable but not essential
Key Responsibilities
- Lead and develop Customer Service, Claims and Underwriting teams
- Own renewal and retention performance
- Monitor MI, KPIs and operational performance
- Identify and deliver process improvements
- Use technology, automation and AI to improve efficiency
- Oversee telephony, service levels and customer experience
- Manage operational issues, complaints and escalations
What We Offer
- 27 days annual leave + bank holidays
- Birthday day off + religious holiday of your choice
- 5% employer matched pension
- Flexible benefits
- Group Life Assurance
- Fully paid maternity, paternity & adoption leave
- Professional qualification support
- Perks at Work discounts
- Holiday purchase scheme – up to 5 days
About Jensten
Jensten is one of the UK’s leading independent insurance intermediary groups, with around 1,000 colleagues across 35 locations.
We combine the expertise of a major insurance group with the culture and agility of an independent business.
Protecting today, empowering tomorrow.
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