Senior Executive, Revenue Assurance (Channel Distribution)
Role Purpose
The Senior Executive – Revenue Assurance is responsible for independently managing backend support function for day-to-day activities for channel distribution business, The role supports business through system enhancements, data integrity, and effective stakeholder management while ensuring compliance with Policies and internal controls.
Context:
Current position is based at Mumbai Office to manage Agreement processing, Affiliate Invoicing based on Subscriber reports, Incentive processing, Monthly Closing, Audits & MIS reporting for all operational related activities.
Key Responsibilities:
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Independently manage the lifecycle of subscription agreements, new sales, renewals, addendums.
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Review subscriber reports, qualifying reports, and pricing and completion of monthly billing & Incentive within TAT.
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Validate billing accuracy and investigate billing exceptions, discrepancies, and revenue-impacting issues.
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Identify revenue leakage risks and coordinate corrective actions with relevant stakeholders.
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Implement channel additions, deactivations, replacements, and package changes within defined SLAs.
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Ability to collaborate with Internal & External stakeholders.
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Resolve operational and commercial queries within agreed service levels.
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Prepare operational MIS, billing reports, and exception reports for management review.
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Ensure compliance with internal controls, SOPs, audit requirements, and regulatory guidelines.
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Maintain complete and accurate documentation to support internal and external audits.
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Perform UAT’s for system enhancements.
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Prioritize and timely delivery of task assigned.
Key Performance Indicators (KPIs)
- Responsible for managing operations seamlessly & timely delivery of SLA alongwith maintaining high level of employee & customer satisfaction
- Identify and drive continuous improvements and initiatives in entire process
- Ensure 100% accuracy
Required Skills
- Strong knowledge of Revenue Assurance, Subscription Management, and Billing Governance.
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent computer skills & proficiency in MS Excel, Word, PowerPoint, Outlook
- Hands-on experience with SAP, ERP, and the legacy system preferred.
Qualifications
- Bachelor’s degree in commerce, Finance, Accounting, or Business Administration.
- Post- Graduation or professional certifications will be an added advantage.
Experience
- 5 years of experience in Revenue Assurance.
- Experience in the Media, Broadcasting, Telecom, OTT, or Digital Distribution industry is preferred.
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