JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL Hotels & Pubs
JLL's Hotels & Pubs team advises on hospitality and leisure transactions, asset management and advisory mandates across Australia. We're investing in technology, forecasting discipline and operational excellence to support the team's continued growth.
The Opportunity
This role is the key operational and technology conduit between Hotels & Pubs leadership (Ben/Pete) and JLL's internal systems, finance and support functions. You'll drive technology adoption, keep forecasts and reporting sharp, and provide transaction and admin support across smaller sales — acting as the backbone of the team's day-to-day operations.
Key Responsibilities
1. Projects, Innovation and Operations
Own Capforce administration: uploads, stage progression, data accuracy, adoption reporting for Ben/Pete.
Lead Claude roll-out and adoption — implementation, training, monitoring, best practice.
Coordinate onboarding and tech training for new team members.
Support IS/Pubs on innovative ways of working through Claude and technology.
Coordinate the hotel AM reporting tool roll-out (led by JY/Jose).
Track adoption via Tech Scorecard and CF reports.
Liaise regularly with Huiling, Perry and Jia Ying on CM tech/data initiatives.
Own Horizon, SharePoint and CF admin functions.
Support and optimise JBS usage.
2. Finance & Forecasting
Keep Pubs, IS and AM revenue forecasts current via CF.
Support budget and quarterly reforecasting.
Liaise with Finance on queries and revenue.
Assist with CF/PS invoicing, contracts/projects, revenue recognition.
Assist with team and personal expenses via JBS.
3. Stakeholder Communication
Prepare slides/agendas for Pete and Ben's meetings and business updates.
Prepare case studies of completed assignments.
Support client survey action plans.
4. Sales Transaction & Marketing Support (Hotels & Pubs Mid Markets)
Sales analysis reports; SAA due diligence and AML lodgement.
REDs set-ups/releases; VCC number set-ups.
Settlement prep and invoicing for smaller sales.
ILGA/council form preparation and follow-up (Pubs).
Support industry events and ad-hoc property marketing.
5. Admin & Team Support
Review team T&E before submission; book travel/events.
Manage real estate licensing and CPD.
Provide team assistant functions for AM (invoicing, expenses, travel, meetings).
Skills, Experience & Qualifications
Essential
2–3+ years in commercial real estate or professional services operations/support.
Working knowledge of CRM/forecasting systems (Capforce or equivalent).
Strong Excel/PowerPoint skills; experience preparing leadership-facing materials.
Experience with forecasting, budgeting or invoicing, and liaising with Finance.
Ability to juggle multiple workstreams to deadline.
Strong written/verbal communication and attention to detail.
Desirable
Experience in hotels, pubs or real estate capital markets.
Exposure to AI/technology adoption initiatives.
Familiarity with AML/due diligence or regulatory forms (ILGA, council).
Tertiary qualification in business, finance or property.
What JLL Offers
The opportunity to work on Australia's most significant retail capital markets transactions alongside a market-leading agency team.
A collaborative, high-performance culture with genuine scope for career progression.
Access to JLL's global platform, international capital networks and industry-leading research capabilities.
Competitive remuneration commensurate with experience, including performance-based incentives.
Ongoing professional development and access to JLL's broader Capital Markets community across Asia Pacific and globally.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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