JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this job involves:
As Centre Manager based at 700 Swanston St, Carlton, you will be the driving force behind a vibrant, high-performing flexible workspace community. Reporting to the Portfolio Manager, Property and Asset Management, Victoria, and working closely with the Community Manager/Concierge as part of the broader Community Team, you will own the full commercial and operational performance of the centre — from filling desks and offices to curating a calendar of events that brings the community to life. This is a role for someone who thrives on variety, enjoys building relationships, and takes genuine pride in creating spaces where people want to be. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and as Centre Manager you will set that tone every day — for your team, your customers, and the wider community you help shape.
An overview of the role:
Sales and Business Development
Find, qualify, and convert leads who are looking for office space and desks
Organise and host tours for leads
Organise business development opportunities including, but not limited to, marketing, online media, events, partnerships and more
Manage the sales process to ensure occupancy and revenue targets are achieved
Represent the brand at external and internal events
Program Development and Management
Develop and manage a program of relevant and engaging content-based events
Establish customer expectations and needs for program content
Design event formats and series to ensure variety
Oversee events promotion
Source speakers and participants
Align program contents with the objectives of the space
Operations
Act as the principal point of contact to represent the business to the client and the community
Assume principle responsibility for business financial performance, accounting and reporting
Consistently demonstrate excellent customer service
Achieve annual business objectives and other key performance indicators, including customer satisfaction and community curation targets
Contribute to the ongoing development of systems and processes
Oversee and contribute to the development of community curation targets
Manage all on-site operations through building management and local vendors
Maintain relationships with third-party suppliers, local businesses and look for opportunity to grow local knowledge of unique space within building
Team Management
Hire and train on-site team to assist customers with day to day needs and business support
Take responsibility for leading, motivating, developing, and managing the team
Conduct team member annual performance reviews to ensure the team is provided with and assed against clear objectives
Sounds like you? This is what we are looking for:
Required qualifications:
Experience in a direct sales environment, ideally within office leasing or flexible/co-working space
Proven team leadership and management experience
Strong written and verbal communication skills
Strong analytical and reporting skills
Ability to build rapport quickly with clients, colleagues, and customers
Versatility and the ability to manage a large range of work streams simultaneously
Demonstrated commitment to customer service excellence
Ability to act independently with an agile and flexible approach
Strong digital, social, and technology understanding
Preferred qualifications:
Experience in the management and operation of a flexible space, co-working, or serviced office business
Understanding of feedback cycles and the ability to motivate yourself and colleagues to excel
Eagerness and ambition to help drive the brand to more buildings and locations
A genuine willingness to learn and grow within the role, embracing more innovative ways of working as you advance your career
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ548409
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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