JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
Step into a pivotal role at the heart of Melbourne Connect Co-working, where you'll be the driving force behind an exceptional customer experience and a thriving innovation community. As Community Manager, you'll shape the day-to-day operations of this amenity-rich, 2,200-square-metre workspace located on the doorstep of the University of Melbourne in Carlton. Your mission is to deliver outstanding experiences that bring together world-class researchers, start-ups, industry leaders, corporates, and artists within a purpose-built innovation precinct. You'll oversee customer onboarding, curate engaging community events, manage the seamless operation of facilities and amenities, and contribute to the financial performance of this flexible workspace solution. At JLL, we believe the most effective teams are built when everyone is empowered to thrive—and in this role, you'll empower our customers to do exactly that. Reporting to the Centre Manager and working alongside the Community Team, you'll be the welcoming face of Melbourne Connect Co-working, fostering connection, collaboration, and a sense of belonging in one of Australia's most dynamic innovation hubs.
Key Responsibilities include:
Deliver exceptional customer service by developing and managing a comprehensive customer experience program that consistently exceeds expectations and drives continual improvement.
Build strong, trusted relationships with customers by responding promptly to feedback, resolving challenges proactively, and ensuring every interaction reflects our commitment to excellence.
Curate, schedule, and manage a dynamic program of community events designed to foster networking, collaboration, and a vibrant sense of community among members.
Conduct engaging tours for potential customers and stakeholders, showcasing the unique value and opportunities of Melbourne Connect Co-working.
Oversee the seamless operation of all workspace facilities, amenities, and equipment, working closely with facilities teams and service partners to maintain exceptionally high presentation standards.
Collaborate on the development and execution of operational strategies, ensuring alignment with business objectives and the smooth integration of the Centre into the broader Melbourne Connect precinct.
Manage vendor and supplier relationships, ensuring service delivery meets agreed KPIs and supports a positive customer experience.
Contribute to annual business planning, budget development, and monthly client reporting, taking primary responsibility for allocated account codes and ensuring financial compliance.
Champion health and safety best practices across the workspace, creating a safe and welcoming environment for all customers, visitors, and team members.
Sounds like you? This is what we're looking for:
Previous experience in a community management, customer service, or hospitality role within a co-working, flexible workspace, or similar environment.
Exceptional communication skills, both written and verbal, with the ability to engage confidently with customers, colleagues, and stakeholders at all levels.
Demonstrated passion for customer service with a proactive approach to problem-solving and a commitment to continuous improvement.
Strong organizational skills with the ability to prioritize effectively, multitask, and work to deadlines in a fast-paced environment.
Advanced proficiency in Microsoft Office Suite, with experience using CRM and billing software packages.
Sound understanding of digital, social, and innovative technologies, with a willingness to embrace new tools and platforms.
Experience in developing and managing relationships with suppliers, vendors, and service partners.
Knowledge of health and safety practices and procedures.
Creative approach to event planning and community building, with a track record of delivering engaging programs.
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number REQ533070
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.