JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Purpose
The Facilities Manager is responsible for leading workplace and facilities operations for the Kuala Lumpur site, ensuring a safe, reliable, compliant and high-quality workplace experience.
The role provides day-to-day leadership of site operations and the Workplace team, with accountability for service delivery, workplace experience, vendor performance, financial management, compliance, operational improvement and stakeholder management.
Key Responsibilities
Lead day-to-day workplace and facilities operations, ensuring safe, reliable and consistent service delivery in accordance with Microsoft requirements, agreed SLAs/KPIs, SOPs and applicable regulations.
Act as the primary site-level point of contact for workplace and facilities matters, building effective relationships with Microsoft stakeholders, employees, landlords, service partners and supporting functions.
Drive workplace experience and service excellence, proactively addressing employee and guest feedback, service issues and opportunities for improvement.
Manage vendors and service providers, driving service quality, SLA/KPI performance, compliance, cost effectiveness, corrective actions and continuous improvement.
Conduct regular site inspections and operational reviews, proactively identifying workplace deficiencies, service gaps and risks and ensuring actions are driven through to closure.
Manage operational performance and reporting, using service, financial and SLA/KPI data to identify trends, conduct root-cause analysis and recommend improvement actions.
Manage site OPEX, budgets and forecasts, including PO and accrual management, invoice validation, financial controls and identification of cost-efficiency opportunities.
Ensure compliance with applicable health, safety, security and regulatory requirements, including safe working practices, audits, incident follow-up and corrective actions.
Manage landlord, building and maintenance matters, including preventive and reactive maintenance, work orders and operational risks, while minimizing business disruption.
Support emergency preparedness and business continuity, including site readiness, emergency planning, drills and facilities response during incidents.
Support workplace projects, changes and sustainability initiatives, driving practical improvements in employee experience, operational efficiency, energy, water, waste and overall site performance.
Demonstrate end-to-end ownership of site matters, anticipating operational risks, resolving issues proactively and escalating significant risks appropriately.
People Leadership
Lead, coach and develop the Workplace team, establishing clear roles, priorities, service expectations and accountability.
Establish site and individual goals and cascade objectives through JLL's performance management process.
Manage goal setting, mid-year and year-end performance reviews for direct reports.
Maintain appropriate development and succession plans, including cross-training and knowledge transfer to support operational continuity.
Build a collaborative, accountable and service-focused team culture.
Key Skills & Experience
5–6 years of relevant experience in facilities management, workplace operations, property management or corporate real estate, with 2–3 years of people-management or supervisory experience.
Relevant degree or diploma in Facilities Management, Property Management, Engineering, Building Services, Business Management or a related discipline preferred.
Proven experience managing workplace operations, vendors and service providers, including SLA/KPI performance.
Strong stakeholder management and customer-service orientation.
Good financial and commercial management capability, including exposure to budgets, OPEX, POs, accruals and invoice management.
Strong understanding of workplace health, safety, compliance and operational risk.
Good analytical, problem-solving and root-cause analysis skills.
Strong people-management, coaching and team-development capability.
Ability to manage multiple priorities, exercise sound judgement and operate with appropriate autonomy.
Strong continuous-improvement and service-excellence mindset
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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