JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Innovation, Change and Transformation Manager
Role Purpose
Owns the account's end-to-end innovation pipeline, sourcing, vetting, and prioritizing new ideas, tools, and service enhancements that deliver measurable client value. Serves as the strategic architect and PMO for transformation initiatives across all service lines globally, designing and implementing comprehensive change management strategies that drive adoption and sustained behavioral change. Builds stakeholder alignment through executive influence, facilitates innovation workshops to co-develop solutions with clients, and manages complex change processes from pilot through full deployment. Translates industry best practices into account-specific recommendations while coaching senior leaders in their roles as change champions.
What this job involves:
- Own the account's innovation pipeline end-to-end: source, vet, and prioritize new ideas, tools, and service enhancements against client needs and business case strength
- Track innovation initiatives using structured logs or dashboards, monitoring status, expected value, and adoption milestones from concept through full deployment
- Benchmark best practices across JLL's portfolio and the broader industry, translating external innovation into account-specific recommendations
- Lead and facilitate innovation workshops with clients to surface challenges and co-develop solutions that drive measurable value
- Design, develop, and implement change management and communication strategies across all impacted client teams and service lines globally, including COE organizations
- Manage the change process for each initiative from pilot through full implementation, including stakeholder communication, training plans, and adoption tracking
- Create and execute detailed project plans for all change management deliverables: business readiness, training, communications, and sustainability initiatives
- Organize, facilitate, and deliver change champion models across multiple lines of business to enable employee education and engagement
- Serve as PMO to implement innovation and transformation globally across the account, coordinating all service lines and cross-functional teams
- Partner with Technology & BI, Operations, and account leadership to scope, test, and roll out selected initiatives effectively
- Manage complex stakeholder alignment and issue resolution using executive influence skills, building credibility with field teams to enable trust and faster decision-making
- Coach senior leaders in fulfilling their roles as change leaders, strengthening executive sponsorship and commitment
Experience Requirements:
7+ years in innovation management, change management, or transformation program leadership within complex, global organizations
Proven track record managing innovation pipelines with measurable value delivery and adoption metrics
Strong expertise in change management methodologies (Prosci, ADKAR, or similar frameworks)
Demonstrated ability designing and facilitating workshops that drive co-creation and problem-solving with senior stakeholders
Experience serving as PMO for multi-workstream transformation initiatives across diverse business units
Executive presence and influencing skills to build credibility and drive decision-making with field teams and senior leadership
Track record developing communication strategies, training programs, and change champion networks
Strong analytical skills translating external benchmarks and best practices into actionable recommendations
Experience coaching executives on change leadership and strengthening sponsorship commitment
Bachelor's degree required; change management certification (Prosci or equivalent) strongly preferred
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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