JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The role:
JLL is seeking an experienced Lease Administration Client Manager to lead the delivery of exceptional lease administration services across a key account portfolio. This is a pivotal role requiring strong leadership, client relationship management, and technical expertise in lease administration and financial operations.
Reporting to the Director of Lease Administration, you will oversee day-to-day operations, manage client relationships, drive performance against KPIs, and mentor a team of Lease Administration professionals. Your ability to balance strategic thinking with hands-on execution will be critical to success.
Key Responsibilities:
Client Leadership: Act as the primary point of contact for lease administration performance, ensuring all client KPIs are met and exceeded.
Service Delivery: Oversee all base reporting, performance metrics, compliance requirements, and lease administration operations across the account.
Operational Excellence: Ensure Lease Administration Operations Guides, Abstractions, and RACI documents are updated in line with JLL best practices and SOC1 compliance standards.
Financial Management: Conduct rental and outgoings reconciliations, manage Accounts Payable vs. Accounts Receivable discrepancies, and support budgeting and forecasting activities.
Growth & Innovation: Drive organic growth opportunities, develop robust strategies, and contribute to cross-selling initiatives.
Team Leadership: Manage, mentor, and develop Lease Administration Senior Associates and Associates, ensuring high staff retention and performance.
Systems & Reporting: Maintain data integrity, execute lease audits, manage document workflows, and respond to regional and global reporting requirements.
Stakeholder Engagement: Build and maintain strong relationships with account directors, real estate directors, and key internal and external stakeholders.
What You’ll Bring:
University degree (Real Estate, Commerce, Finance, or Property Law) OR 3–5 years of relevant work experience.
At least 5 years of post-graduate corporate Real Estate experience, including proven business development results.
Relevant Lease Administration or Finance experience in a similar leadership role with experience leading teams.
Strong knowledge of lease administration, commercial contract interpretation, and Rent Roll reporting.
Proven ability to manage Accounts Payable vs. Accounts Receivable reconciliations and financial operations.
Exceptional relationship management and client service skills with a results-driven, 'Achiever' mindset.
Advanced proficiency in Microsoft Excel, property management systems, and data management software.
Innovative problem-solver with strong attention to detail and the ability to balance strategic thinking with operational execution.
Benefits
Great employee discounts off fitness, wellbeing & other renowned bands
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
Hybrid / flexible working
About us:
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Apply today, quoting job reference number JPREQ531810
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.