Operations Manager

About the role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves:**

You will proactively manage the day to day activities and ensure that the centres are operating satisfactorily with maintenance and any works being performed with minimal disruptions to tenants and customers. The priority at all times should be the health, safety and security of all and the presentation of the property.

**Duties include but are not limited to:**

Maintaining the centre to the very highest of standards and minimising the liability risk exposure of the Owner and JLL.

Ensure all processes/systems are operated in accordance with JLL Re\-Guide and JLL standard documents.

Ensure that there are no major risks associated with public liability, fire safety, essential services, non\-essential services, the staff, retailers and contractors. This includes addressing all issues within the appropriate timeframes and ensuring a risk management plan is in place for the centres.

Ensure that appropriate security is in place to protect the property, retailers and customers at all times.

Regular site property inspections and completing Property Inspection reports. Follow up on any issues in a timely manner.

Maintain all plant and equipment to the very highest of standards and in accordance with Australian Standards.

Ensure that all operations and maintenance undertaken in the centre conforms to the work place environment health and safety legislative requirements or with any other relevant legislative requirements applicable to works undertaken.

Ensure that all operations and maintenance undertaken by the centre’s contractors conforms to the specifications as agreed between the Owner and the contractor.

Tender, prepare and implement operational contracts and be the key point of contact for contractor management – soft and hard services.

Ensure that all contractors satisfy the insurance requirements as required under the Company’s Public Liability Policy.

Develop and maintain strong working relationships with all retailers and tenants through proactive and scheduled face\-to\-face engagement, communicating regarding building condition issues, planned operational activities, and providing ongoing information about Centre Rules and WHS requirements.

Maintain an up to date Preventative Maintenance Schedule.

Manage and assist in maintaining compliance with all OH\&S, environment and risk management policies and procedures that relate.

Manage the minor tenancy fit outs, project management and minor works.

Report incidents as required and advise the Owner’s insurers. Ensure the JLL Sympathy Without Admission Program is administered.

Assist the Centre Manager with preparation of annual budgets by obtaining costings for soft and hard services. Ensure accurate forecasting of operational expenditure.

Maintain a detailed understanding of approved Operating Budgets to ensure expenditure remains within budgeted levels, obtaining Centre Manager approval prior to committing to any budget deviations or variations.

Assist the Centre Manager in preparing and delivering the asset's Capital Expenditure Plan, from identification through to budget costings and execution, ensuring minimal disruption to retailers, tenants and customers.

Attend to any operational issues outside of business trading hours.

**Sounds like you? We are looking for someone with:**

Superior communication and client servicing skills

Strong contract management and documentation skills

Financial acumen and analysis

Ability to prioritise work within tight operational and financial deadlines

Passion for quality – has an eye for detail to make sure the best delivery of services

Self\-motivated; confident and energetic

Ability to effectively deal with stressful situations and conflicting demands

Flexible – able to adapt to rapidly changing situations

Strongly goal\-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Previous experience in the management of the broad spectrum of building services with emphasis on managing retail assets and their systems is desirable.

Excellent computer skills (proficient in Word and Excel)

**Benefits:**

Great employee discounts off fitness, wellbeing \& other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's \#1 Commercial Real Estate firm

Premium offices

**What you can expect from us:**

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like\-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.  As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number ABREQ524846 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well\-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.