JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
As a Senior Facility Manager at JLL, you will take ownership of the operational excellence and day-to-day management of commercial properties, ensuring seamless service delivery and tenant satisfaction. You'll serve as the primary operational liaison between tenants, contractors, and stakeholders, overseeing maintenance programs, compliance frameworks, and risk management strategies. This role requires you to balance technical expertise with strategic thinking as you manage budgets, coordinate essential safety measures, and lead contractor relationships. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this position, you'll be at the forefront of delivering exceptional property operations that reflect our commitment to innovation and service excellence. You'll leverage our comprehensive systems and Head Office support while taking direct responsibility for building performance, emergency preparedness, and ensuring all operations align with regulatory requirements and client expectations.
Key Responsibilities include:
Serve as the primary operational contact for tenants, addressing service requests, fault reports, and operational matters while maintaining strong client relationships and satisfaction
Oversee and manage preventative maintenance programs, ensuring contractors fulfill their obligations and all building systems operate safely and efficiently
Coordinate Essential Safety Measures audits, Asset Liability Risk Assessments, and Environmental Audits, responding promptly to recommendations and maintaining full compliance with statutory regulations
Manage the Customer Services Centre workflow, tracking service requests in real-time and ensuring efficient resolution of all tenant issues and building faults
Supervise contractors to maintain clean, safe, and orderly operation of all common areas including foyers, lobbies, lifts, car parks, fire stairs, plant rooms, and electrical risers
Prepare and manage operational expenditure forecasts and budgets in collaboration with Property Managers, arranging repairs within approved spending thresholds
Develop and implement emergency and evacuation plans, conducting regular training sessions for staff and ensuring preparedness for building emergencies
Oversee tenant fit-out management, issuing fit-out guides, reviewing compliance with lease conditions, and coordinating with project managers on capex works
Maintain comprehensive on-site compliance documentation and contractor risk management plans, utilizing JLL's Cm3 system for contractor prequalification and induction
Sounds like you? This is what we're looking for:
Minimum 5 years of experience in facility management, property operations, or building management within commercial real estate
Demonstrated expertise in building systems, preventative maintenance programs, and contractor management
Strong knowledge of Essential Safety Measures, WHS regulations, and environmental compliance requirements
Proven ability to manage operational budgets, forecast expenditures, and control costs effectively
Excellent communication and interpersonal skills with the ability to build strong relationships with tenants, contractors, and stakeholders
Experience with computerized maintenance management systems (CMMS) and service request tracking platforms
Understanding of emergency management procedures and evacuation protocols for commercial buildings
Tertiary qualification in Facility Management, Property Management, Engineering, or related field (preferred)
Certification in building operations such as FMA, CPP, or equivalent professional designation (preferred)
Experience managing Class A commercial office buildings or mixed-use properties (preferred)
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number REQ533055
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.