Lead Infrastructure Engineer -Network Operation SME(Subject Matter Expert)

About the role

**JOB DESCRIPTION**

Assume a vital position as a key member of a high\-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase in Infrastructure Platforms, you will partner with customers and global technologists to manage production incidents, problems, and changes; drive communications and lifecycle management; and support product evolution. You will help set functional priorities aligned to strategy and use deep network expertise to resolve complex, mission\-critical issues. Experience with or willingness to learn scripting (e.g., Python) to build automation is preferred.

**Job responsibilities**

* Serve as the primary point of contact for incident, problem, and change management; risk, vendor and client relationships; internal/external communications; service delivery; lifecycle management; and service evolution. * Support administrative functions required to deliver infrastructure, including planning, tracking, ordering, reporting, and consumption. * Execute day\-to\-day operational duties and define/drive MIS requirements to improve supported business processes. * Act as the primary customer interface for day\-to\-day issues, questions, and service inquiries. * Lead and coordinate major incident response, including running P1 technical bridges and managing communications through resolution. * Act independently and apply critical thinking to troubleshoot, identify root cause, and resolve complex, mission\-critical network issues. * Serve as an escalation point for 40x, 50x, and 60x level team members and provide expert guidance during high\-severity events. * Advocate for the customer base during infrastructure or business\-critical issues and drive timely remediation. * Collaborate across high\-performing teams and partners firmwide to deliver common goals and outcomes; produce and maintain high\-quality documentation; and plan, track, and manage the effective use of technology infrastructure to optimize delivery quality and cost. * Uses enterprise\-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements. * Applies reuse\-first, AI\-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

**Required qualifications, capabilities, and skills**

* Formal training or certification on infrastructure disciplines concepts and 5\+ years applied experience * Experience in network operations and infrastructure support, including leading P1 technical bridges. * Deep knowledge of network infrastructure components and the systems used to track and manage them. * Proficiency in more than one infrastructure technology domain, serving as an SME in 2–3 technologies. * Strong knowledge of risk and controls and the ability to ensure compliance with company\-wide standards. * Strong communication skills, both written and verbal, with the ability to explain complex technical findings to management. * Experience working in a global, mission\-critical 24x7 environment with multiple vendor and customer relationships. * Hands\-on, flexible approach with the ability to perform under high pressure in a fast\-paced, client\-focused environment. * Experience using protocol analyzers and troubleshooting tools such as Cpacket, BigSwitch, Wireshark, or Riverbed. * Demonstrated experience using enterprise\-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity. * Ability to review and validate AI\-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

**Preferred qualifications, capabilities, and skills**

* Demonstrate experience managing large\-scale enterprise network topologies across routing and switching, datacenter fabrics, wireless, and network security/services. * Hold relevant infrastructure certifications in networking, datacenter, security, or related technologies. * Apply scripting and automation skills using Python, Ansible, or similar tools to improve operational efficiency. * Leverage Linux and version control practices to support infrastructure operations and continuous improvement.

**ABOUT US**