Jr. Operations Manager
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Reach the decision-maker — $5About the role
We're a **mobility start\-up** in stealth mode, backed by **top\-tier VCs**, with **75\+ employees and 14\+ stores**, building a new category in the vehicle inspection market. Our product has NPS scores above 90 and **Google ratings between 4\.8 and 5\.0 stars**, in a market where few people saw that coming.
This year we're tripling our revenue. As the operational backbone of our HQ, you'll be the first point of contact that keeps our teams and sites running so the business never stalls. It's a hands\-on, high\-variety role: you solve the problems of today and build the systems that keep tomorrow's problems from happening in the first place.
If you like waiting for sign\-off, this isn't the role for you. You'll work directly with the COO, build channels from zero, and measure your success in results rather than activity.
**Tasks**
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* First point of contact for day\-to\-day operations: you resolve ad\-hoc questions from teams and sites the same day and turn recurring ones into documented, reusable solutions. * You run our ops hotline, steer our AI chatbot, and coordinate every incoming ticket, each with a clear owner and due date. * You set up new B2B customers in our systems (incl. HubSpot) and answer customer questions independently. * You own the operational onboarding of new colleagues end\-to\-end, so everyone is fully productive on day one. * You handle issues around rental sites and assets independently, from first report to fix, and support our expansion. * You spot recurring manual tasks, document them, and automate them (with tools like n8n and AI) to steadily reduce manual work.
**Nice to have (mid\-term)**
* You take on shift planning for our expansion regions and daily operations via OrbitControl and Shiftbase, so every site is staffed and every job assigned.
**Requirements**
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* **Fluent German (C2\)** is a must. * Driver's Licence B that is valid in Germany. * You stay calm and organized even when interruptions pile up, and you prioritize confidently under pressure. * You're service\- and customer\-oriented and communicate clearly and in a structured way. * You're a hands\-on person who takes ownership and stays on top of external vendors until the job is done. * You think in processes, spot potential to automate and improve, and take the initiative yourself.
**Benefits**
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* **Real ownership:** you own your channels end\-to\-end, from strategy to the last A/B test. No approval loops. * **Direct access**: no middle management. You work directly with the COO and have access to founders who trust you. * **Steep learning curve:** exposure to every growth function of a fast\-scaling company, an ideal launchpad for future leadership or founder roles. * **A product you can be proud of:** NPS above 90, Google ratings between 4\.8 and 5\.0 stars. You're marketing something that really works. * **Prime location:** central office in Berlin Mitte (Rosenthaler Platz). * **Benefits:** **30 vacation days**, **permanent contract**, **Wellpass gym membership**. * 1st call with our People team * 2nd call with our Chief of Staff * Take\-home case study * 3rd call with our COO * Lunch with future colleagues at our Berlin office ;)
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