Client Delivery Lead

About the role

Job Title: Client Delivery Lead Location: (including hybrid): Melbourne, Australia Salary: $140,000 - $160,000 + Superannuation Team: Client Delivery Reporting To: Lead Programme Manager Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 3 days a week to foster connection and accelerate progress. Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required. What will I be doing? The Client Delivery Lead is Kaluza's client-facing interface, working in close partnership with other roles across Client Delivery, Product and Engineering to support and progress a client's relationship with Kaluza. This spans new implementations and migrations through to steady-state support, continuous improvement, and proactively identifying opportunities the client hasn't yet asked for. That requires a genuine working understanding of Kaluza's platform. You'll identify client problems and shape solutions that make the best use of existing capability where possible, and push for new capability where it's genuinely needed. You're expected to build enough hands-on technical fluency to verify and speak credibly to what Kaluza can and can't do, finding those answers yourself where you can rather than needing someone else to look them up. Your main responsibilities will be: Working in partnership with the wider delivery team to shape and progress your client engagement, whatever form it currently takes: contributing to the approach, the plan, and a documented definition of done, and managing dependencies, risks and blockers through to outcome Ensuring roles and responsibilities across contributing teams are clear and owned Balancing flexibility for the client against efficiency for the platform, knowing when to hold the line on Kaluza's roadmap and when to flex Facilitating workshops and discussions that surface the best outcome for the client and Kaluza, presenting options with clear pros, cons, and trade-offs Building trusted, durable relationships with client stakeholders Communicating progress, risk, and decisions in a way that works at team level and at leadership level Where the client is live on the platform, supporting issue resolution and continuous improvement, for the client and for Kaluza's own teams, since this role doesn't end at go-live, and staying engaged with a client doesn't stop once the programme does Working in partnership with Kaluza's Product, Engineering and Delivery teams to understand platform capability, identifying problems and refining solutions that make the best use of existing and new capability, and supporting those teams through delivery, backed by hands-on fluency with the platform itself (data, APIs, configuration) Proactively identifying new ideas and technology that could improve the product or the client's outcomes, not just responding to requests as they come in Advocating for Kaluza's platform strategy, proposing alternatives that meet the client's need without pulling the platform toward bespoke, one off builds Adapting ways of working as the engagement evolves, favouring earliest delivery of value over a perfect plan About You Ideally you'll have/be: Programme and project management - capable of forming, delivering, and closing change initiatives of varying complexity Critical thinking and analysis - working with stakeholders and clients to understand their requests in the context of platform strategy, proposing alternative options or delivery timelines that meet their needs Stakeholder range - comfortable working directly with a mix of technical roles (developers, testers, architects) and business or operational stakeholders on the client side, adjusting how you communicate for each Journey thinking - sees a client's request in the context of their broader operational journey, not just the immediate ask Problem solving - treats obstacles as opportunities to improve the outcome, not just resolve the immediate issue, and approaches them from all possible angles Communication - able to effectively summarise large amounts of information for stakeholders and teams that enable quick routes to understanding and decision making Rapid comprehension - able to quickly understand the complex and make sense of it so as to act with autonomy and decisiveness Proactive - recognises what is important, does it, and communicates progress without needing to be asked Influencing - confident challenging an established way of working, at Kaluza or with the client, when there's a better path to the same outcome Technical curiosity - comfortable getting into platform detail (data, APIs, configuration) Team mobilisation - able to rapidly bring people together around a common objective and provide clear roles and responsibilities Delivery experience - has delivered work in an iterative, agile way, adapting the plan as understanding develops rather than holding rigidly to an original scope Curiosity about the wider industry - keeps half an eye on where energy technology is heading, not just how Kaluza's platform works today Resilience - comfortable holding steady through transformations that take longer than anyone would like, without losing momentum or the client's confidence Comfortable working at team level at a task detail level and at leadership level by providing summaries and key information Demonstrable ability to respond to change and maintain a highly agile mindset insofar as earliest possible delivery of value Have worked on technology or software implementation projects, ideally in a SaaS or enterprise context What will set you apart Experience in the energy or utility industry is preferred, but not required Prior consulting experience Familiarity with agile delivery tools and practices (Jira, Confluence) Kaluza Values Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together From us you'll get Currently, from day one, you will get: Progressive leave policies - including leave dedicated to the moments that matter to you the most Annual discretionary bonus Dedicated personal learning and home office budgets Flexible working — 3 days in our CBD Melbourne (WeWork) office 26 days holiday Novated Leasing Purchase Leave We want the best people We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. Find out more about working at Kaluza on our careers page and LinkedIn . You can also find our Applicant Data Protection Policy here .