To oversee the design and implementation of the organisation's processes and ensure optimal integration of processes, people and technology by interactively analysing, researching, designing, recommending and implementing innovative and efficient business processes.
JOB DESCRIPTION
- Assess, configure, analyse, and document business processes.
- Research best practices and innovative solutions.
- Develop and monitor metrics to monitor and improve.
- Identify and recommend opportunities for process improvement.
- Facilitate process improvement initiatives.
- Identify and manage process-related risks and controls.
- Participate in technical solutioning and design.
- Perform quality assurance on solution components developed.
- Support deployment of solutions to development, test, and production environments.
- Develop and maintain the necessary documentation for the solutions deployed.
- Support technology implementation of both in house and/or external projects
- Ensure quality assurance of process projects.
- Drive process improvement and innovation.
- Process standardisation.
- Facilitate the development of procedures.
- Mapped and improved business processes.
- Adherence to Company process strategy, methodology.
- Identifying key process metrics that can be utilised in dashboards.
- Number of processes documented or updated.
- Compliance with regulatory frameworks
- Departmental policies and procedures up to date.
- Benefits realisation reporting on key process improvements.
JOB REQUIREMENTS
Qualifications
- Bachelor’s Degree in Business Management, Information Technology or Engineering - General.
- Post graduate qualification is advantageous
Experience
- 5+ years relevant experience in processing systems, processes, procedures in a financial services/ insurance environment.
- Demonstrated success in delivering operational excellence and efficiency improvements, particularly in a financial services/ insurance environment.
- Experience in methodologies such as Six Sigma, Lean, Business Improvement, and Agile.
- Experience in modelling in ARIS.
- Experience in BPMN modelling.
- Experience in automation is advantageous
Desired Skills:
- Process standardisation
- BPMN modelling
- automation
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