At KANDL ARTISTIQUE, we care deeply about our products and strive to work smart to achieve the best possible results.
This position is perfect for someone who enjoys an organization that moves swiftly, who really cares about providing and demonstrating exceptional client service, and can correlate the behaviour with driving sales.
If you're a reliable multi-tasker who is goal oriented and who values attention to detail, we'd love to get to know you more!
Base wages + tips + commissions
RESPONSIBILITIES:
- Ensure day-to-day boutique efficiency across inventory, operations, staff scheduling and POS systems and identify areas for improvement
- Manage and execute exceptional boutique sales and customer service, and process in-store and e-commerce/shipping transactions
- Drive client development and maintain relationships that foster loyalty and brand advocacy
- Ensure that all team members follow through with tasks, including sales objectives, client outreach and cleaning
- Occasionally lead and guide candle-making educational workshops for groups of up to 12-30 people and assist with candle-making labs, packaging and labelling
- Train new employees and assist with performing regular employee evaluations to determine areas of improvement
- Assist with routine cleaning of the candle-making lab supplies and equipment and maintaining the appearance of the boutique/café
- Monitor and update boutique inventory, manage the ordering of third-party and in-house brands inventory and flag any inefficiencies
- Manage and review staff tip payouts and commissions
- Along with the Business Manager, analyze weekly, monthly and quarterly sales to increase profitability
- Alongside the Business Manager, determine team areas of strength and improvement of sales and team
- Partake in educational sessions on product and vendor training and develop and create training materials, and coach team members on owned and third-party brands
- Ensure all company activities adhere to legal guidelines and policies
- Perform other duties as assigned
KNOWLEDGE, SKILLS & ATTRIBUTES
- Self-confident, creative, innovative
- Can work at all levels of the organization
- Can make something complex easy to understand
- Can move from strategic to detailed focus easily
- Willing to help; looks for solutions; coaches others in finding their own solutions
- Values each person no matter their position, empathetic
- Team-oriented and willing to coach and receive coaching
- Willing to lead and to follow depending on the situation
- Eager to go above and beyond when needed to be successful
- Customer-focused and highly organized
- Time management and prioritization skills
- Adaptable and flexible in a high-pressure environment
- Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
REQUIREMENTS:
- Preferred Bachelor’s degree in business, business management, or other related fields, or equivalent experience
- At least 2-3 years of experience in a management position
- Outstanding leadership abilities and entrepreneurial-mindedness
- Excellent written and verbal communication skills
- Working knowledge of the latest business policies and regulations
- Demonstrable analytical thinking and business insight
Job Type: Full-time
Pay: $40,000.00-$60,000.00 per year
Benefits:
- Store discount
Application question(s):
- Do you hold a valid work permit to work in Canada.
Experience:
- Management: 1 year (required)
- Customer service: 3 years (required)
- Sales: 3 years (required)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
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