Mentor - Senior Coordinator

ROLES & RESPONSIBILITIES:-

Student Mentoring & Engagement (Mandatory Responsibility)

• Mentor approximately 100 students per month under the scholarship program (mandatory).

• Conduct regular one-on-one mentoring sessions (telephonic/online) with a structured approach.

• Track academic progress and performance, and provide actionable guidance for improvement.

• Deliver theme-based mentoring sessions (career guidance, employability skills, personal development).

• Ensure consistent student engagement and participation across all program activities.

• Identify at-risk students early and take ownership of interventions, including escalation where required.

Student Lifecycle Management

• Manage the end-to-end student journey from onboarding to graduation and job readiness.

• Support students in college/course selection and academic decision-making.

• Provide career guidance and readiness support, including basic exposure to career pathways.

• Ensure continuity and consistency in student engagement across academic years.

Academic Tracking & Compliance

• Ensure 100% compliance in collecting required documentation from scholars on time, including semester results, updated CVs, and valid fee receipts for scholarship disbursements.

• Track academic trajectories closely and report vulnerable cases to management proactively.

• Ensure scholars are fully onboarded and active on required internal platforms (ERP, Moodle)

Intake & Onboarding

• Support student outreach and onboarding processes.

• Conduct telephonic interviews for student shortlisting.

• Ensure accurate document verifi cation and eligibility checks.

• Orient students on scholarship processes, expectations, and guidelines.

Student Coordination & Follow-ups

• Drive scholar engagement and ensure high attendance for external upskilling and holistic development sessions (e.g., Mental health sessions, Career readiness sessions, and technical workshops).

• Gather feedback from students post-sessions and help facilitate in-house peer mentoring or offi ce mentoring initiatives.

• Maintain regular and proactive communication with students.

• Ensure timely follow-ups for attendance, surveys, documentation, and program activities.

• Address student queries and concerns eff ectively, ensuring resolution and satisfaction.

Data Management & Tracking

• Update and maintain student data on MIS/portals

• Track mentoring interactions and student progress

• Ensure accuracy and completeness of records

Project Support & Documentation

• Develop case studies, student success stories, and qualitative insights.

• Prepare student profiles and reports as required.

• Contribute to program reviews by sharing observations and insights from student interactions.

Problem Solving & Ownership (Diff erentiator for Coordinator Role)

• Handle complex student cases independently with sound judgment.

• Take proactive ownership of student outcomes rather than only task execution.

• Identify gaps in student engagement or program delivery and suggest improvements.

• Demonstrate consistency, accountability, and a solution-oriented approach in day-to-day functioning.

WORK SKILLS:-

• Self-starter with a proactive approach to identifying and solving problems

• Excellent written and verbal communication skills in English

• Ability to manage student portfolios independently with high ownership

• Strong capability in project implementation and execution

• Proven ability to coordinate with internal and external stakeholders eff ectively

• Experience working with digital platforms/MIS systems or a strong willingness to learn

• Strong computer profi ciency, especially in Microsoft Offi ce (Excel) and web-based applications

• Ability to manage multiple priorities, follow-ups, and student interactions effi ciently

OTHER SKILLS:-

• Learning Orientation: Open to feedback, learns from experience, and continuously upgrades skills

• Organised & Detail-Oriented: Ensures accuracy and consistency in work and data

• Result-Oriented: Focuses on achieving outcomes, not just completing tasks

• Independent Working Ability: Capable of handling responsibilities with minimal supervision

ATTRIBUTES:-

Analytical: Breaks down problems and applies a structured, methodical approach

Organised: Demonstrates strong attention to detail and process adherence

Self-Motivated: Shows initiative, persistence, and ownership in tasks

Integrity: Builds trust and maintains ethical standards in all interactions

Adaptable: Comfortable working in dynamic environments and undertaking fi eld visits when required

Service Orientation: Proactively understands and responds to student and stakeholder needs

JOB SPECIFICATIONS :

NATURE OF JOB - Permanent

LOCATION - HO

HOURS OF WORK - 9:00 AM – 5:00 PM or 10:00 AM to 6:00 PM

WORKING CONDITIONS - The job can involve working conditions that include 8-hour shifts between 7 am and 7 pm, depending on the availability of the students.

HR VARTIKA NANDA - 7077011264

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