We are looking for an energetic, social and hands-on Assistant Manager who loves working with people, enjoys leading a team, and gets satisfaction from making a busy facility run smoothly.
This role is the bridge between our employees, our guests and the management.
You will spend your time in the action, talking with people, coaching employees, solving problems, improving communication and finding better ways to operate.
Our mindset is simple:
We see it. We address it. We make it better.
If something is not working, we do not keep doing it just because “that’s how it has always been done.”
We figure out why, try a better way and follow through.
What You’ll Do
Be the Bridge Between Employees and Management
- Make sure employees feel heard and supported
- Communicate management expectations clearly
- Help prevent information from getting lost between departments
- Follow up so concerns do not simply disappear
- Help turn employee feedback into practical improvements
Make the Facility Flow Better
This is a busy entertainment environment, so you need to enjoy being where the action is.
You will:
- Lead assigned shifts
- Adjust staffing based on real-time needs
- Monitor guest flow and wait times
- Move employees where support is needed
- Identify bottlenecks before they become bigger problems
- Keep departments communicating
- Step into frontline positions during busy periods or shortages
- Help keep the entire facility organized and moving
Connect With Guests
You should genuinely enjoy talking to people.
You will:
- Walk the facility and interact with guests
- Check in with groups and events
- Notice when someone may need help before they ask
- Resolve routine guest concerns
- Help recover negative experiences
- Identify patterns in guest feedback
- Share ideas for improving the overall guest experience
The goal is not only to solve complaints.
It is to notice problems early enough that they never become complaints.
Who We’re Looking For
- Genuinely enjoy being around people
- Are naturally social and comfortable starting conversations
- Enjoy leading and organizing a team
- Are comfortable giving direction
- Can hold employees accountable
- Notice inefficiencies quickly
- Like solving problems instead of complaining about them
- Stay calm in busy environments
- Can manage different personalities
- Communicate clearly and directly
- Enjoy coaching and developing people
- Take ownership and follow through
- Are willing to jump in and help when the team needs it
- Constantly think about how something could work better
Previous management or supervisory experience is strongly preferred.
Experience in entertainment, hospitality, restaurants, retail, recreation or another fast-paced customer environment is an asset.
Pay: $25.00-$35.00 per hour
Benefits:
- Casual dress
- On-site parking
- Paid time off
- Store discount
Application question(s):
- List the days of the week you're available to work.
- Are you available to work shifts that may run until 10:00 PM?
- Are you available to work weekends?
- Are you available to work holidays?
- This role involves constant interaction with guests and team members. Do you enjoy talking with people and working in a high-energy environment?
Experience:
- Management: 1 year (preferred)
Licence/Certification:
- First Aid Certification (preferred)
Location:
- Kelowna, BC V1X 7S8 (preferred)
Work Location: In person
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