Your mission
Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries. Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives. Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong zero-defect culture.
Your profile
Key Responsibilities
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Own Customer Quality for rolling stock/train projects.
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Ensure right-first-time, safe and compliant train delivery.
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Act as the primary quality interface with customers.
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Lead customer complaints, RCA, 8D, CAPA and closure.
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Drive customer satisfaction, quality KPIs and punch-point reduction.
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Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements.
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Lead final inspection, testing, acceptance and quality release.
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Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.
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Identify critical quality risks and initiate containment/escalation when required.
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Drive continuous improvement, lessons learned and defect prevention.
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Lead, mentor and develop the Customer Quality team.
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Prepare and present quality performance reports to management and customers.
Minimum Qualification / Experience & Competency:
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Education & Experience: Bachelor’s degree with 14+ years or Diploma with 18+ years of experience, preferably in Mechanical/Electrical Engineering.
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Industry Experience: Minimum 8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components.
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Quality Expertise: Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems.
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Customer Focus: Strong customer orientation with proven experience in customer complaint and quality issue resolution.
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Technical Skills: Hands-on experience in RCA, 8D, CAPA, audits, inspections and quality improvement.
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Communication: Excellent reporting, presentation, stakeholder management and communication skills.
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Leadership: Ability to lead cross-functional teams and drive a zero-defect and continuous improvement culture.
Why us?
- Lead a nationally significant railway project with transformative potential.
- Engage with advanced technologies and industry-leading experts.
- Thrive in a dynamic, supportive, and growth-oriented work environment
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