Medical Operations Lead

Job Title: Medical Operations Lead

Location: Alluri Sitarama Raju, Andhra Pradesh (extensive local travel required)

Reporting to: Program Manager

Organization: Redwing

Employment Type: Full-time

CTC Scale : Based on experience

About Redwing

Access. No Matter Where.

Redwing is redefining healthcare logistics in India. We build and operate drone-based delivery systems that make life-saving medical supplies accessible in the most remote and underserved regions. We're not just solving logistics problems; we're rewriting the story of rural healthcare access.

Our partnerships speak volumes. We have worked with USAID, UPS Foundation, IPE Global, Indian Oil, SELCO Foundation, Piramal Foundation, WeRobotics, Villgro, CMS, Yamaha, Apollo Hospitals, and the Governments of Telangana, Uttarakhand, Odisha, and Arunachal Pradesh. These collaborations have made us India’s most impactful drone logistics organization.

In Andhra Pradesh, we are collaborating with the state government to supply medical essentials to remote areas across Alluri Sitarama Raju District. Having already delivered over 80,000 products and reached more than 23,000 patients, the initiative is now advancing into Phase 2 following its official launch by the Honorable Chief Minister.

Learn more about our mission and vision:

Redwing’s Whitepaper on Drone-Enabled Public Health Delivery

World Economic Forum Feature

Job Description:

We are hiring a proactive and detail-oriented Telugu speaking Medical Operations Lead to ensure successful integration of Redwing’s drone delivery services into the public healthcare system in Andhra Pradesh. You will be the backbone of day-to-day medical logistics, working with government health staff, coordinating medical supplies, and ensuring timely and accurate deliveries.

You will be the key link between drone hubs and healthcare institutions such as PHCs, CHCs, AHs and District Hospitals. This role requires both technical understanding of health systems and hands-on executional capabilities.

Responsibilities:

1. Medical Supply Chain Coordination

• Lead district-level implementation of medical workflows including demand capture, order bundling, packaging, and dispatch via drones
• Ensure timely and accurate coordination with healthcare facilities for delivery planning and scheduling
• Maintain full traceability and documentation for every medical payload flown

2. Stakeholder and Health System Engagement

• Serve as the primary liaison between Redwing and district or state health authorities
• Coordinate with medical officers, pharmacists, ANMs, and cold chain handlers to integrate drone deliveries into daily health logistics
• Represent Redwing in district health meetings, technical committees, and operational reviews

3. Facility and Staff Onboarding

• Onboard new health facilities to the drone network through workflow alignment and staff training
• Train government healthcare staff on SOPs for indenting, packaging, and receiving drone deliveries
• Monitor adoption, address concerns, and ensure adherence to safety and quality protocols

4. Monitoring and Reporting

• Track consumption patterns and delivery performance to optimize drone schedules
• Maintain and submit district-level dashboards, impact metrics, and periodic health supply chain reports
• Flag and resolve operational bottlenecks in coordination with the flight operations team

5. Community Engagement and Awareness

• Lead community outreach sessions to build public awareness about drone-enabled healthcare
• Organize sensitization drives, health camps, and public demonstrations in target areas
• Document community feedback and work to improve acceptance and participation

6. Training and Capacity Building

• Support training of field operators, internal teams, and government partners in medical operations SOPs
• Contribute to developing training material and communication content aligned with local health needs

What You’ll Bring

• Education: Bachelor’s or Master’s in Public Health, Healthcare Management, Nursing, Pharmacy, Biomedical, or a related field.
• Experience: Minimum 1-3 years in public health, healthcare logistics, hospital operations, or medical supply chain coordination
• Technical Competencies:
• Strong understanding of rural health system operations
• Ability to read and interpret health data and translate it into operational plans
• Comfort with digital health platforms and tools (Excel, MIS dashboards, mobile apps)
• Language: Fluent in Hindi and English, Telugu proficiency is mandatory.

Bonus Tools and Skills

• Demonstrated ability to work with government stakeholders at multiple levels
• Experience leading training and capacity-building programs in field settings
• Highly organized and self-driven with a strong sense of ownership
• Willingness to be based in a district HQ and travel frequently to rural and tribal areas
• Passion for improving healthcare delivery through technology and grassroots innovation

Why Redwing, Why Now

This role will allow you to be at the center of a game-changing public health innovation. Your work will directly affect the efficiency of medical deliveries and patient outcomes in hard-to-reach areas. If you are a healthcare systems professional ready for impact at scale, this is your opportunity to lead from the frontlines.

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