This is an administrative PROEVES KAM and not other client KAM
Excel proficient
SF proficient
Presentable with Good English - written and spoken
Job Description: Key Account Manager
Job Title: Key Account Manager (KAM) – Corporate Partnerships & Client Success
Location:
Reports To : GM- Key accounts manager / Head – B2B / Head - revenue
About the Role
We are looking for a high-performing Key Account Manager to manage and grow strategic corporate partnerships for our preschool and daycare chain. The role is responsible for driving enrolments through nurturing corporate tie-ups, strengthening client relationships, ensuring service excellence, and identifying opportunities for account expansion across childcare solutions.
This role requires strong relationship-building skills, commercial acumen, stakeholder management, and operational coordination across centres. This role also requires superior excel skills as each of the Key Account may have different formats for MIS submissions and approvals
Key Responsibilities
1. Corporate Account Management
- Own and manage a portfolio of assigned corporate accounts (BFSI, IT, ITES, GCCs, Manufacturing, Consulting, etc.)
- Build strong relationships with HR leaders, Admin heads, Diversity & Inclusion teams, and leadership stakeholders like CHROs , CFOs.
- Conduct regular business reviews with clients
- Ensure contract compliance and service delivery excellence
2. Revenue & Enrolment Growth
- Drive admissions and occupancy through existing corporate partnerships
- Identify upsell and cross – sell opportunities:
- On-site childcare
- Subsidized daycare partnerships
- Backup care services
- Parenting workshops
- Weekend enrichment programs
- Deliver monthly revenue and enrolment targets
- Work towards incremental business revenue from accounts being managed/ assigned
3. Client Retention & Satisfaction
- Maintain high retention across key accounts
- Track NPS and parent satisfaction metrics
- Resolve escalations quickly with centre and operations teams
- Develop account-specific engagement plans
4. Business Development within Existing Accounts
- Map client organization structure and build relationships with multiple stakeholders to de-risk our relationship
- Identify new locations / business units for expansion
- Build internal champions across HR and business teams
- Increase penetration across employee base
5. Cross-functional Coordination
Collaborate with:
- Centre Directors
- Admissions Teams
- Marketing
- Operations
- Finance
- Customer Experience
to ensure seamless onboarding and servicing of corporate clients.
6. Data Analysis & Reporting
Track and report:
- Enrolment conversion %
- Occupancy utilization
- Revenue per corporate account
- Parent engagement metrics
- Renewal pipeline
- Forecasting & account health score
Present monthly dashboards to leadership.
Required Qualifications
- Bachelor’s degree (MBA preferred)
- 5–10 years in:
- Key account management
- Corporate sales
- B2B relationship management
- Education / childcare / HR benefits / wellness sectors preferred
Core Competencies
Commercial Skills
- Revenue ownership
- Negotiation
- Account growth strategy
- Forecasting
Relationship Skills
- Executive stakeholder management
- Presentation & influencing
- Conflict resolution
Analytical Skills
- Account performance analysis
- Pipeline management
- Business review reporting
- Advanced excel and CRM usage skills
Execution Skills
- High ownership
- Multi-centre coordination
- Escalation management
Key KPIs
- Corporate enrolment growth
- Occupancy increase %
- Revenue achievement vs target
- Account retention rate
- Corporate renewal rate
- Upsell conversion %
- Parent satisfaction / NPS
- Escalation closure TAT
Ideal Candidate Profile
Someone who is:
- Consultative and strategic
- Strong with CXO / HR stakeholder engagement
- Metrics-driven
- Operationally sharp
- Passionate about childcare, education, and family support ecosystems
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