XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

About the role

DUTIES AND RESPONSIBILITIES Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team Meet and exceed individual and company goals QUALIFICATIONS Bachelor’s degree or at least high school diploma Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well. 2 years of Customer Service Call Center experience or comparable experience required Hardworking, Flexible, proactive, and eager to work Reliable and responsible Experience in Zendesk and Shopify is a plus The ability to work in a team environment (multiple people towards the same/similar goals) required Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required Must have an internet connection of 25mbs to able to qualify for work from home set up Originally posted on Himalayas