Key responsibilities
Own the delivery plan
- One delivery plan per product, internal or customised, covering content, design and
engineering, that PM, engineering and leadership all read from.
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Sequence hand-offs between streams so they are planned, not discovered.
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Track client-committed dates (CRs, pilots, renewals) and coordinate release calendars so
QA, DevOps and client commitments do not collide.
Make status honest and early
- Weekly delivery report and RAID log, published on time, with accurate sprint status in
Jira for both clusters.
- Estimate-vs-actual and on-time percentage tracked per cluster; slippage flagged the week
it becomes likely. A surprise in the metrics review is a PM miss.
- Prepare and run the weekly P0 review: every item owned and dated, blockers chased
between reviews.
Be the single point of contact
- Product, CS, BD and leadership route delivery queries and escalations to the PM, not the
EMs.
- Triage each escalation: confirm impact, route to the right team, set a response date, close
the loop, and log it so recurring issues surface.
- Escalate to the CTO when a commitment cannot be met and a trade-off is needed.
Enable teams on what ships
- Run onboarding for internal teams when a new platform feature lands; keep release notes
usable without an engineer present.
- Track adoption and feed gaps back to PM and engineering.
Keep the process light and consistent
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Same definition of done, sprint rituals and ticket hygiene across both clusters.
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Templatise recurring artefacts (report, RAID log, release checklist) so they run
themselves; supply cycle-time and on-time data to the quality diagnostic.
Skills and experience
Required
- 3 to 6 years in software delivery, of which at least 2 years coordinating multiple
engineering teams (PM, scrum master, delivery lead or technical programme roles).
- Working fluency in Jira: boards, sprints, dashboards, JQL, and enough structure to keep
two clusters consistent.
- Comfortable reading engineering conversations: understands what a merge request, a
migration, a flaky test or a rollback means for a date.
- Writes clearly and briefly. A weekly report that nobody reads is a failure, so the bar is
plain language and one screen.
- Holds people to commitments without escalating everything; knows when to chase and
when to bring the CTO in.
- Comfortable with data: builds and maintains simple tracking sheets, reads trends, and
does not report a number without checking it.
Preferred
- Experience in a SaaS or product company shipping to enterprise clients with contractual
dates.
- Exposure to DORA-style metrics (lead time, deployment frequency, change failure rate)
and how to collect them.
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Familiarity with GitLab CI or similar pipelines, enough to read a release status.
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Prior experience running a RAID log or risk register in a live programme.
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Any client-facing or account-coordination experience: the role increasingly fronts CR and
pilot timelines to clients.
Not required
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A PMP or Scrum certification. Useful, not decisive.
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Ability to write code. The role needs technical literacy, not technical output.
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