Head – Business Operations & Strategy

Company: KOKA Software Technology Pvt. Ltd. Job Type: Full-Time Experience: 10+ Years Qualification: MBA – Business Administration / HR / Marketing / Operations / Finance or equivalent Location: Chennai Department: Business Operations & Strategy Reporting To: Managing Director

About the Role

KOKA Software Technology Pvt. Ltd. is looking for an experienced, highly responsible and result-oriented Head of Business Operations & Strategy to manage and drive the overall business operations of the company.

This is a senior leadership position for a candidate with minimum 10 years of experience who can independently manage people, business operations, revenue, sales, HR, recruitment, marketing coordination, product strategy and business growth.

The selected candidate will work closely with the Managing Director and will be responsible for converting the company's business objectives into measurable execution plans.

The candidate must be comfortable travelling for customer meetings, business development, market research, strategic meetings and company requirements.

Core Responsibility

The person will be responsible for:

People → Sales → Revenue → HR → Recruitment → Marketing → Product Strategy → Business Strategy → Operations → Performance

The goal is to ensure that the entire organisation operates with clear targets, accountability and measurable results.

Key Responsibilities1. Overall Business Operations

Manage day-to-day business operations across departments.
Ensure all departments are working according to company objectives.
Establish processes, accountability and reporting systems.
Identify operational bottlenecks.
Solve interdepartmental issues.
Monitor overall company performance.
Ensure management decisions are properly implemented.
Create SOPs and operational processes where required.
Report important business issues and opportunities directly to the MD.

2. People & Team Management

Manage and coordinate teams across:

Sales
Marketing
HR
Recruitment
Development
Project Management
Customer Support
Product
Administration

Responsibilities include:

Set team objectives.
Define KPIs.
Review individual and department performance.
Conduct performance reviews.
Improve employee productivity.
Resolve team conflicts.
Identify leadership gaps.
Improve employee accountability.
Build a high-performance work culture.
Support recruitment of key positions.
Develop team structures as the company grows.

3. Revenue & Sales Management

Work closely with the Sales & Revenue Manager to ensure achievement of company targets.

Monitor:

Monthly revenue
Sales pipeline
Qualified leads
Product demos
Quotations
Negotiations
Closures
Collections
Customer renewals
Upselling
Cross-selling

Review sales performance regularly and identify corrective actions.

The candidate should be capable of understanding:

Lead → Demo → Proposal → Negotiation → Closure → Revenue → Collection

4. HR & Recruitment Management

Take overall responsibility for HR operations and recruitment strategy.

Plan manpower requirements.
Approve recruitment priorities with management.
Monitor recruitment performance.
Review critical hires.
Improve recruitment processes.
Monitor employee attendance and discipline.
Support performance management.
Review employee KPIs.
Handle employee escalations.
Improve employee retention.
Coordinate with HR for company policies and processes.
Build a strong organisational structure.

5. Business Strategy

Work with the MD to develop and execute business strategies.

Responsibilities include:

Annual business planning.
Revenue planning.
Market expansion strategy.
Customer acquisition strategy.
Product positioning.
Industry targeting.
Geographic expansion.
Partnership strategy.
Pricing strategy.
Growth planning.
Business performance analysis.

Convert strategic objectives into:

Goal → Strategy → Action Plan → Owner → KPI → Result

6. Product Strategy

Work closely with the Product and Development teams to improve KOKA's products.

Research and analyse:

Customer requirements
Market trends
Competitor products
Industry requirements
New technologies
AI opportunities
SaaS trends

Help define product priorities for:

KOKA ERP
KOKA CRM
KOKA HRMS
KOKA Books
KOKA Task & Project Management
KOKA Ticketing
KOKA Visitor Management

Identify:

What should KOKA build?

Why should KOKA build it?

Who will buy it?

What is the business value?

7. Competitor Analysis

Continuously monitor competing SaaS and ERP products.

Analyse:

Features
Pricing
Product positioning
Marketing strategy
Sales strategy
Customer segments
Industry solutions
AI features
Automation
User experience
Strengths and weaknesses

Prepare strategic recommendations for management.

8. Marketing Management

The candidate will oversee the Marketing & Business Growth team and coordinate activities including:

SEO
Google Business Profile
WhatsApp marketing
Email marketing
LinkedIn marketing
Content marketing
Industry research
Lead generation
Competitor research

Review marketing performance based on:

Marketing Activity → Qualified Leads → Demos → Sales → Revenue

Marketing should be measured by business results rather than activity volume alone.

9. Financial & Commercial Awareness

The candidate should have a strong understanding of business numbers.

Monitor:

Revenue
Expenses
Gross margin
Sales targets
Collections
Customer acquisition cost
Employee cost
Department budgets
Product profitability
Renewal revenue

Work with Accounts/Finance to identify financial risks and opportunities.

10. Customer & Strategic Relationship Management

Participate in important customer meetings.
Handle strategic customer escalations.
Support high-value negotiations.
Maintain relationships with key customers.
Understand customer satisfaction and retention issues.
Identify upselling and cross-selling opportunities.
Travel when required for important customers and business opportunities.

Management Reporting

The candidate will provide the MD with a structured management dashboard covering:

Daily

Revenue achieved
Sales pipeline
Critical customer issues
Recruitment status
Employee issues
Project/operations issues
Critical business blockers

Weekly

Department-wise KPI
Sales performance
Revenue forecast
Recruitment performance
Marketing performance
Product priorities
Customer escalations
Operational issues

Monthly

Revenue vs target
Department performance
Employee performance
Recruitment
Sales conversion
Marketing ROI
Product strategy
Competitor analysis
Business risks
Growth opportunities
Management recommendations

Minimum 10 years of professional experience, with significant experience in managing multiple business functions.

Strong experience in at least several of the following is required:

Business Operations
Sales Management
Revenue Management
HR Management
Recruitment
Team Management
Business Strategy
Product Strategy
Marketing
SaaS / IT / Software
B2B Business
ERP / CRM / HRMS

Required SkillsLeadership

Strong people management.
Decision-making ability.
Conflict resolution.
Performance management.
Leadership and delegation.

Business

Revenue management.
Sales strategy.
Business planning.
Commercial understanding.
Negotiation.
Business development.

Strategy

Product strategy.
Competitor analysis.
Market research.
Business growth strategy.
Strategic planning.

Operations

Process management.
KPI management.
Reporting.
SOP development.
Cross-functional coordination.

Communication

Excellent English communication.
Strong presentation skills.
Excellent negotiation skills.
Ability to communicate with customers, employees and senior management.

AI & Technology Skills

The candidate should be comfortable using modern AI and business technology.

Knowledge of tools such as:

ChatGPT
AI productivity tools
CRM
HRMS
Project Management Software
Business Intelligence / Reporting Tools

will be an advantage.

The candidate should be able to use AI for:

Business analysis
Competitor research
Strategy development
Reporting
Data analysis
Market research
Product research
Management decision support

Travel Requirement

Willingness to travel is mandatory.

Travel may be required for:

Customer meetings
Strategic business meetings
Sales negotiations
Industry visits
Market research
Partner meetings
Business expansion
Team meetings
Conferences and events

Ideal Candidate

We are looking for a strong business leader who is:

Highly responsible
Mature and professional
Confident in decision-making
Strong in people management
Business-oriented
Target-driven
Excellent at follow-up
Strong in negotiation
Analytical
Strategic
Comfortable managing multiple departments
Comfortable travelling
Able to work directly with the MD
Capable of independently identifying and solving business problems

The candidate should have the mindset:

"If there is a problem, I will find the solution and make sure it gets executed."

What Success Looks Like

Within the first 3–6 months, the successful candidate should be able to:

Establish clear departmental KPIs.
Improve team accountability.
Create structured management reporting.
Improve sales and revenue visibility.
Strengthen recruitment processes.
Improve employee productivity.
Establish operational processes.
Improve coordination between Sales, Marketing, Product and Development.
Provide competitor and market intelligence.
Support product strategy.
Identify new business opportunities.
Reduce operational dependency on the MD.

Career Growth

Head – Business Operations & Strategy → COO → Chief Operating Officer / Business Director

Compensation

₹75,000 – ₹1,50,000 per month, depending on experience, leadership capability and proven business results.

Performance-based incentives can be structured around revenue growth, operational improvement, team performance and business targets.

Important Hiring Note

This is not a traditional HR Manager, Sales Manager or Operations Manager position.

KOKA is looking for a business leader who can take ownership of the company's day-to-day execution across multiple functions and work as the MD's key operational partner.

The ideal candidate should be able to:

Think Strategically → Plan → Delegate → Execute → Monitor → Solve Problems → Report → Improve

Pay: ₹75,000.00 - ₹150,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Life insurance
Paid sick time
Provident Fund

Work Location: In person