International Sales Manager

About the role

**Job Title**: Tele Sales Associate / Assistant City Manager

**Location**: Ballygunge Place, Kolkata

**Employment Type**: Full\-time (Work from Office)

**Reporting To**: Chief Operating Officer / City Manager

**Key Responsibilities**

* Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner. * Respond to customer inquiries and concerns via call and live chat promptly and accurately * Generate sales from leads \& repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc. * ·Assist customers in placing orders, navigating the app, and resolving issues. * Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry. * Maintain accurate and up\-to\-date records of all interactions, sales, and inquiries in the CRM system. * Follow up with potential leads to nurture relationships, track customer progress, and close sales as required. * Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities. * Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account. * Responsible for sustaining and growing the city’s revenue with full P\&L accountability. * Gather customer feedback and report insights to the team to improve product/service offerings. * Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals. * Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

**Qualifications**

* **Experience**: Prior experience in tele calling, chat support and sales is mandatory * **Technical Skills**: Proficiency with CRM software and Microsoft Office. * **Language Skills**: Strong communication skills in English (Verbal \& Written), Hindi (Verbal) and Bengali (Verbal)

**Skills \& Competencies**

* **Communication**: Strong verbal communication skills with a friendly and persuasive demeanour. * **Customer Focused**: Excellent listening skills and the ability to empathize with customers' needs. * **Time Management**: Efficient at managing time and handling multiple calls and follow\-ups. * **Problem\-Solving**: Ability to handle objections and provide solutions to customer issues. * **Target\-Driven**: Self\-motivated with a desire to achieve sales targets and contribute to team success.

**Office Timing:**

9 Hours Shift with Weekly off on any day between Mon to Thursday)

**Remuneration**

Salary will be depended on the last salary along with the performance in the interview

The candidate will be eligible for sales incentives after completing 3 months of service

Pay: ₹25,000\.00 \- ₹40,000\.00 per month

Benefits:

* Provident Fund

Application Question(s):

* This post is only open for the applicants from Kolkata and not for outstation candidates. Kindly confirm if you are a resident of Kolkata. * This is a Work from Office position. Are you comfortable travelling to a) Naktala, Garia 2\) Ballygunge in South Kolkata for the job? Please mention separately * How many years of prior experience do you have in telesales? Please don't apply if you are a fresher or have experience of less than 3 years. * This role requires strong communication skills in English. Are you comfortable communicating effectively in spoken English?

Work Location: In person