- Requirements & Product Documentation: Assist Product Manager in translating business requirements into detailed PRDs (Product Requirement Documents), user stories, acceptance criteria, and process flows for MyValue (Mobile App, Web App, CMS) and Corcomm products (kompasgramedia . com & bentarabudaya . com).
- Operational Support & Triage: Act as the primary point of contact for day-to-day operational requests, issue triage, and troubleshooting support for internal business stakeholders and merchant partners.
- Sprint & Product Execution: Collaborate closely with cross-functional teams (Tech, QA, UI/UX, Marketing, Customer Service) during sprint planning, daily standups, User Acceptance Testing (UAT), and feature rollouts.
- Product Analytics & Monitoring: Monitor product performance metrics and track key loyalty indicators (active users, point accumulation & redemption, voucher conversions) using product analytics tools or SQL.
- Product Discovery & Continuous Improvement: Explore, benchmark, and propose feature enhancements to improve user engagement, platform stability, and overall user experience for MyValue and Corcomm products.
- AI & Workflow Automation: Utilize AI tools and prompt engineering (e.g. Claude, ChatGPT, AI Agents) to automate daily operational tasks, streamline product documentation (PRD/User Story generation), and optimize cross-functional workflows.
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