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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
Channel Program Manager Responsibilities
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Collaborate across Channels & Alliances teams to gather requirements for programs
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Design, build, and manage partner programs, including the Program Guide, MDF program, reseller, services, alliances, and deal registration program
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Design program guides that detail requirements and benefits, terms and conditions, etc.
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Design, build, and launch the partner portal
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Manage all communications to the channel via the portal, newsletters, and social channels
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Design and launch field/channel rules of engagement
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Design and launch field enablement on the partner program, rules of engagement, deal registration, how to partner, etc.
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Collect and manage feedback from channel partners into the ongoing roadmap for the channel program
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Work cross-functionally with Sales / Partner Operations, Marketing, Finance, Enablement, and technical teams to secure, operationalize, and manage all committed benefits to partners
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Document policies and processes to support all aspects of the program and enable global execution
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Establish and track program metrics, and run a quarterly compliance process with the Channels & Alliances field
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Partner closely with peers in Marketing and Sales Operations
Channel Program Manager Requirements
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Bachelor's degree with demonstrated progressive experience in channel programs
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Experience building and managing a partner program in the enterprise software space
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Excellent communication, analytical, and organizational skills
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Execution- and revenue-focused
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Strong project and program management skills, with the ability to leverage, manage, and lead virtual teams
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Successfully designed, built, and managed partner portals
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About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
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